Status Isn’t Being Returned for Sent Messages

Problem: The user is unable to determine if recipients have received messages because no status information appears in the user’s mailbox.
Possible Cause: The user has turned off status tracking.
Action: Ensure that the user’s GroupWise client is configured to track status information. See Confirming Delivery of Items You've Sent in Working with Items in Your Mailbox in the GroupWise 7 Windows Client User Guide or Confirming Delivery of Items You've Sent in Working with Items in Your Mailbox in the GroupWise 7 Cross-Platform Client User Guide.
Possible Cause: Status information has been turned off for a gateway through which messages must pass.
Action: Check the status level set for the gateway. In ConsoleOne, right-click the Gateway object, then click Properties. Click Optional Gateway Settings, then check the selected Outbound Status Level setting.