This section contains the following topics:
GroupWise provides several ways to confirm that your item was delivered.
You can check the status in the Properties window of any item you’ve sent. For information, see Checking the Status of Your Items.
You can receive notification when the recipient opens or deletes a message, declines an appointment, or completes a task.
You can inform the recipient of an item that you need a reply. GroupWise adds a sentence to the item stating that a reply is requested and changes the icon in the recipient’s Mailbox to a double arrow. For information, see Requesting a Reply for Items You Send.
You might want to display items you previously sent. For example, you can read a sent item, resend it with or without corrections, and in some cases, retract it (if it has not already been opened by the recipient).
Click the Sent Items folder in the Folder List.
All sent items reside in this folder unless they are moved to a folder other than the Mailbox or Calendar. If a sent item is moved to another folder, it no longer displays in the Sent Items folder. To display sent items that have been moved to other folders, open those folders.
Use Resend to send an item a second time, perhaps with corrections.
Click the Sent Items folder in the Folder List.
Right-click the item you want to resend, then click
.If the item was an auto-date item, click
or .Make any changes to the item, if necessary, then click
on the toolbar.Click
to retract the original item.or
Click
to leave the original item.You can check the Properties of the original item to see if GroupWise was able to retract it. Right-click the item in the Mailbox, then click
. Mail and phone messages cannot be retracted if they have already been opened.Use Delete to retract a sent item from the recipient’s Mailbox. You can retract a mail or phone message from those recipients who haven’t yet opened the item. You can retract an appointment, reminder note, or task at any time.
Click the Sent Items folder in the Folder List.
Right-click the item you want to retract, then click
.Select the appropriate option.
If you have selected to retract this item from other recipients’ mailboxes, you can type a comment to the recipients, explaining why the item was retracted.
Click
.To see which recipients have opened your message, right-click the item, then click
.Properties lets you check the status of any item you’ve sent. For example, you can see when an item was delivered and when the recipient opened or deleted the item. If a recipient accepted or declined an appointment and included a comment, you’ll see the comment in the Properties window. You’ll also see if a recipient marked a task Completed.
Properties also shows information about items you receive. You can see who else received the item (except for blind copy recipients), the size and creation date of attached files, and more.
You can save and print status information for an item.
This section contains the following topics:
Right-click an item in your Mailbox or Calendar, then click
.The icons next to an item can also give you helpful status information. See Icons Appearing Next to Items in Your Mailbox and Calendar.
Right-click an item, then click
.Click
> .GroupWise gives the item a temporary filename. You can change the filename and default folder to save the file.
Click
.Right-click an item, then click
.Right-click in the Properties window, then click
.To request a reply for one item, open an item view, click the
tab, then click .or
To request a reply for all items you send, click
> , then click .Click
, then specify when you want to receive the reply.The recipient sees next to the message. If you select
, “Reply Requested: When convenient” appears at the top of the message. If you select , “Reply Requested: By xx/xx/xx” appears at the top of the message.Click
.