User Isn’t Notified of New Messages

Problem: The user does not receive notifications when new GroupWise messages arrive.
Possible Cause: The user hasn’t turned on the Notify feature yet.
Action: Make sure Notify is turned on in the user’s GroupWise Windows client and the user is subscribed to Notify. See Running Notify in Managing Your Mailbox in the GroupWise 7 Windows Client User Guide.
Possible Cause: Notify isn’t running on the user’s Windows workstation.
Action: Make sure Notify is running for the user. By default, Notify is added to the user’s Startup group when GroupWise Setup runs, but the user might have removed it. If necessary, rerun Setup to place Notify in the user’s Startup group.
Possible Cause: The user is using the GroupWise Cross-Platform client, which does not include the Notify feature.
Action: Be patient. This feature is scheduled for inclusion in a future release of the Cross-Platform client.