2.3 Managing Items You Send

After you send an item, you can check its status to see if it has been delivered, read, deleted, and so forth. You can also retract a message, if it has not been opened. You can also move items into different folders to keep your GroupWise Mailbox organized.

2.3.1 Checking the Status of an Item You Send

  1. Click the Sent Items icon in the Folder List.

  2. Click the item in the Item List, or right-click it > click Open.

  3. Click the Properties tab.

    Properties view

  4. For more detailed status information, click Advanced Properties.

    Other Properties view

2.3.2 Deleting or Retracting an Item You Send

  1. Click the Sent Items icon in the Folder List.

  2. Click the item in the Item List to open it.

    or

    Right-click the item > click Delete.

  3. To delete the item from your Mailbox only, click Delete from This Mailbox.

    or

    To retract the item from your Mailbox and from all recipients’ Mailboxes, click Delete from All Mailboxes.

    A mail message or phone message is retracted only if the recipient has not yet opened it. An appointment, note, or task is retracted even if the recipient has already opened and accepted it.

2.3.3 Resending Items

Use Resend to send an item a second time, perhaps with corrections.

  1. Click the Sent Items folder in the Folder List.

  2. Click the item in the Item List to open it.

  3. (Optional) Select Retract Original Item to retract the original item.

  4. Make changes to the item if necessary, then click Send on the toolbar.

You can check the Properties of the original item to see if GroupWise was able to retract it. Right-click the item in the Sent Items folder, then click Properties. Mail and phone messages cannot be retracted if they have already been opened.