3.4 Managing Sent Items

This section contains the following topics:

3.4.1 Confirming Delivery of Items You've Sent

GroupWise provides several ways for you to confirm that your item was delivered.

Track an Item You Sent

You can check the status in the Properties window of any item you've sent. For information, see Section 3.4.4, Checking the Status of Your Items.

Receive Notification When the Item is Opened or Deleted

You can receive notification when the recipient opens or deletes a message, declines an appointment, or completes a task. For information, see Section 3.4.5, Receiving Notification About Items You Send.

Request a Reply

You can inform the recipient of an item that you need a reply. GroupWise adds a sentence to the item stating that a reply is requested and changes the icon in the recipient's Mailbox to a double arrow. For information, see Section 3.4.6, Requesting a Reply for Items You Send.

3.4.2 Displaying Sent Items

You might want to display items you previously sent. For example, you can read a sent item, resend it with or without corrections, and in some cases, retract it (if it has not already been opened by the recipient).

  1. Click the Sent Items folder Sent Items folder icon in the Nav Bar.

All sent items reside in this folder unless they are moved to a folder other than the Mailbox or Calendar. If a sent item is moved to another folder, it no longer displays in the Sent Items folder. To display sent items that have been moved to other folders, open those folders.

3.4.3 Retracting Items You've Sent

Use Delete to retract a sent item from the recipient's Mailbox. You can retract a mail or phone message from those recipients who haven’t yet opened the item. You can retract an appointment, reminder note, or task at any time.

  1. Click the Sent Items folder in the Nav Bar.

  2. Right-click the item you want to retract, then click Delete From This Mailbox or Delete From All Mailboxes.

  3. Click OK.

To see which recipients have opened your message, right-click the item, then click Properties.

3.4.4 Checking the Status of Your Items

Properties lets you check the status of any item you've sent. For example, you can see when an item was delivered and when the recipient opened or deleted the item. If a recipient accepted or declined an appointment and included a comment, you'll see the comment in the Properties window. You also see if a recipient marked a task Completed.

Properties also shows information about items you receive. You can see who else received the item (except for blind copy recipients), the size and creation date of attached files, and more.

This section contains the following topics:

Checking the Status of an Item

  1. Right-click an item in your Mailbox or Calendar, then click Properties.

The icons next to an item can give also you helpful status information. See Section 1.3.4, Item List.

Saving the Status Information of an Item

  1. Right-click an item, then click Properties.

  2. Click File > Save Page As.

    GroupWise gives the item a temporary filename. You can change the filename and default folder to save the file.

  3. Click Save.

Printing the Status Information of an Item

  1. Right-click an item, then click Properties.

  2. Click File > Print.

3.4.5 Receiving Notification About Items You Send

  1. To receive notification for an item, open an item view and click the Send Options tab.

  2. In the Return Notification section, specify the type of return receipt you want.

  3. Click OK.

3.4.6 Requesting a Reply for Items You Send

  1. To request a reply for an item, open an item view, and click the Send Options tab.

  2. In the Reply Requested section, specify when you want to receive the reply.

    If you select When convenient, “Reply Requested: When convenient” appears at the top of the message. If you select Within _ days, “Reply Requested: By xx/xx/xx” appears at the top of the message.

  3. Click OK.