15.0 GroupWise Remote Problems

This section suggests ways to fix the following problems:

See also Remote Mode Windows Client Error Messages in GroupWise 8 Troubleshooting 1: Error Messages.

User Cannot Connect to the Master GroupWise System

Problem: You cannot establish a connection from GroupWise Remote to your master GroupWise system.
Action: Use the Remote Connection Log to display connection information and to troubleshoot connection problems. This log includes information about connection time, error messages, and so forth.

GroupWise uses three files to log the connection information. These files are remote1.log, remote2.log, and remote3.log. GroupWise uses the next log file each time you run GroupWise Remote against your Remote mailbox.

If you want to save the transmission information, select the information you want to save, right-click the connection log, then click Copy. You can save this information in a text file.

Remote Message Flow Is Blocked

Problem: Messages are not being transferred to/from GroupWise Remote.
Action: To see how a message should travel to and from GroupWise Remote, see Message Delivery through a Modem Connection in GroupWise 8 Troubleshooting 3: Message Flow and Directory Structure.

Remote Mailbox Is Damaged

Problem: GroupWise Remote is not functioning correctly because it cannot access its Remote mailbox.
Action: Verify that the structure of the Remote mailbox is correct. See Remote Mailbox Directory in GroupWise 8 Troubleshooting 3: Message Flow and Directory Structure.
Action: Repair the Remote mailbox. See GroupWise Check in Standalone Database Maintenance Programs in the GroupWise 8 Administration Guide.