GroupWise stores all the mail messages, appointments, and other items you receive in your Mailbox.
From your Mailbox, you can read items, reply to items, and forward items you receive. You can organize items by assigning them to categories or by creating a Tasklist. You can delegate tasks and appointments to other users. You can handle unwanted Internet e-mail with Junk Mail Handling. You can even change an item, such as a mail message, to another type of item, such as an appointment.
You can read items you receive in your Mailbox or Calendar. Your Mailbox displays a list of all of the items you have received from other users. Posted appointments, tasks, and reminder notes appear in your Calendar, not in your Mailbox.
You can open and read all types of new items in your Mailbox. However, you might want to read tasks and reminder notes in your Calendar so you can view new messages while looking at your schedule.
Phone and mail messages stay in your Mailbox until you delete them. Appointments, reminder notes, and tasks stay in your Mailbox until you accept, decline, or delete them. When you accept an appointment, reminder note, or task, it is moved to your Calendar.
All Mailbox items are marked with an icon.The icons change depending on whether or not the item has been opened. See Identifying the Icons Appearing Next to Items for more information.
In addition, all unopened items in your Mailbox are bolded to help you easily identify which items and documents you have not yet read. This is especially useful for collapsed discussion threads because it saves you the time of expanding each thread to check if there are newly posted items.
By default, GroupWise uses the HTML Read view to display items for reading. This Read view enables both HTML-formatted and plain text e-mail to display correctly.
When you read an item in GroupWise, you can select how you want the message to display. You can select whether the message is displayed in text or HTML. If the message is a text message, you can also select the default font and font size.
Mac: Click > .
Linux: Click > .
Click .
Under , select or
If you select :
Select the font and the font size in the appropriate fields.
By default, incoming HTML messages are displayed in HTML, even when you select . This makes reading messages easier when you receive both plain text and HTML messages.
(Optional) Select if you want to force all messages to be displayed in text only.
This prevents all HTML formatting and embedded images from being displayed.
Click .
If you selected
For security reasons, images are not displayed in HTML messages by default. You can customize the functionality of this warning.
Click > .
In the , select if you want to , , or .
If you select , images display from senders in your Frequent Contacts address book, but the warning displays for everyone else.
Click .
Click .
Double-click the message in the Message list to view the message in a new window.
or
Select the message to view the message in the QuickViewer.
For security reasons, images are not displayed by default in HTML messages. To view blocked images, click at the top of the Message view to display the images.
HINT:In an open item, you can change your Read view for just that one item by clicking or .
This information applies to reading an item in an item view or in the QuickViewer. This font change is only in effect while you read the item. If you close the item and re-open it, the font returns to the default font.
In the open item, click > , then select the font, font style, and font size.
Click to apply the changes.
NOTE:You cannot change the font of an HTML message in the QuickViewer. The font is encoded into the HTML.
If you open an item to read it, and then decide you want to read the item later, you can mark the item read later. Marking the item read later changes the item to bold and changes the item’s icon to unopened so you know you still need to read the item.
In the Mailbox, click the item in the Item List.
Click > .
If you have opened an item, marking it read later does not change the status of the item in Properties. For example, if you have opened an item, then marked the item read later, the sender of the item still sees the item status as Opened in the Properties window.
In the Mailbox, click the item in the Item List.
Click > .
Marking an item read changes the status of the item in Properties. For example, if you have not opened an item, but you marked the item read, the sender of the item sees the item status as Opened in the Properties window.
GroupWise has the ability to send and receive attachments with items. When you receive an attachment with an item, the list of attachments is displayed in the Attachment Window or to the right of the subject.
NOTE:The Mac/Linux client cannot display attached OLE objects.
When you click an attached file, the attachment is displayed in the message pane of the QuickViewer. This is usually faster than opening the attachment; however, the attachment might not be formatted properly. If the attachment type is not supported, you receive an error.
Open the item containing the attachment.
Click the attachment.
If you receive a message indicating that The attachment can only be viewed with an external application, then you must open the file. For information on opening an attachment, see Opening Attached Files.
When you open an attached file, as opposed to viewing it, GroupWise lets the operating system determine the correct application to open the file in. If the operating system cannot open the file, then GroupWise cannot open the file.
Open the item containing the attachment.
Double-click the attachment in the Attachment Window.
or
Mac: Control+click the attachment, then click .
Linux: Right-click the attachment, then click .
By default, GroupWise warns you if an attachment is larger than 1000 KB (1 MB).
To eliminate the warning message:
Mac: Click .
Linux: Click > .
Click > .
Deselect .
You can also adjust the attachment size for when the warning message is displayed.
Click .
vCards are electronic business cards formatted according to standards set by the Internet Mail Consortium.
To view a vCard that has been attached to an item:
Mac: Control+click the vCard attachment.
Linux: Right-click the vCard attachment.
Click .
Use Reply to respond to an item. You can reply to everyone who received the original item or to the sender only, without creating and addressing a new message. You can also include a copy of the original message in your reply. Your reply includes preceding the original subject text. You can modify the subject text if you want.
Open the item you want to reply to.
Click on the toolbar to send the e-mail just to the sender.
or
Click on the toolbar to send the e-mail to the sender and all recipients.
Type your message, then click on the toolbar.
If the original item includes BC or CC recipients and you select to reply to all, your reply is sent to the CC recipients but not to the BC recipients.
If you are going on vacation or are out of the office for some other reason, you can create a rule to reply to messages you receive while you are away. For setup instructions, see Section 9.4.2, Creating a Vacation Rule or Auto Reply.
Mac: Click > .
Linux: Click >
Click > .
If you use the Plain Text Compose view, select from the following format options:
GroupWise classic: Provides separator characters, original sender, date, and time.
Include headers: Allows the selection of the separator character; provides original sender, recipient, date, time, and subject.
Internet standard: Allows the selection of the separator character; allows you to choose to include original sender, e-mail address, date, time, and message identifier.
Separator: (Conditional) This option is only available if is selected as the reply format.
Text color: Allows you to select a reply color, regardless of the reply format selected above.
Type my reply: Select or if you selected or above.
If you use the HTML Compose view, select from the following format options:
GroupWise classic: Provides separator characters, original sender, date, and time.
HTML enhanced: Allows the selection of the separator character; allows you to choose to include original sender, e-mail address, date, time, and message identifier. Select Include headers to provide the original sender, recipient, date, time, and subject instead.
Include headers: (Conditional) If you select HTML enhanced, select if you want to include headers in the HTML reply format.
Type my reply: Select or if you selected above.
Click .
Use Forward to send items you receive to other users. When you forward an item, the mail message includes your name and any additional comments you have made.
If you want to forward some or all messages to another e-mail account automatically, see Section 9.4.3, Creating a Rule to Forward Mail to Another Account.
Open the item you want to forward.
Click the drop-down list on the toolbar.
Click .
or
Click .
The forwarding method you select becomes the default functionality for the button thereafter.
Add the names of the users to whom you want to forward the item.
(Optional) Type a message.
Click on the toolbar.
If you can’t accept an appointment, task, or reminder note, you can delegate the item instead of forwarding it. Delegating places a Delegated status in the item’s Properties window, letting the sender know you have transferred responsibility for the item to another person.
Mac: Command+click the items you want to forward in your Mailbox.
Linux: Ctrl+click the items you want to forward in your Mailbox.
Click > .
Add the names of the users to whom you want to forward the item.
Type a message (optional).
Click on the toolbar.