Helping Users

GroupWise users can send a message to the gateway to receive an ASCII text file that contains information about explicitly addressing messages. This file, named helpuser.txt, is located in the domain\wpgate\gateway_directory\helprqst directory. You can edit this file to include the name of your gateway and any other information you feel is appropriate. The table below helps you understand the various addresses to which you can forward your requests to obtain assistance.

Address	Description
Gateway_Name:Help or Gateway_Name:?	The gateway responds with information on how you can send a message to the foreign system.
Gateway_Name:Assist	The gateway returns an address assistance message or information on how you can send a message to the foreign system.
Gateway_Name:ShutDown	Only the administrator can request the gateway to be shut down. The gateway shuts down immediately if the request comes as a mail message. If the request comes as an appointment, the gateway shuts down at the appointed time, if it is not shut down earlier.

You might also need to assist GroupWise Windows client users that work in Remote mode with the following tasks:

• Setting a password on the user's Master Mailbox. See:
  • "Creating or Changing a Mailbox Password" in "Users" in the "GroupWise 7 Administration Guide"
  • "Creating or Changing a Mailbox Password" in "Users" in the GroupWise 6.5 Administration Guide
• Using the basic features of the GroupWise Windows client in Remote mode. See:
  • "Using Remote Mode" in the "GroupWise 7 Windows Client User Guide"
  • "Using Remote Mode" in GroupWise 6.5 Windows Client User Guide