2.1 Interoperability Issues

The following issues apply to all workstation operating systems:

2.1.1 Compatibility of iFolder Client and Server Versions

The iFolder 2.x client cannot access an iFolder Standard Edition (1.0x) server; similarly, an iFolder 1.0x client cannot access an iFolder 2.1 server. If you have multiple iFolder accounts located on different servers, make sure that you are accessing the iFolder server with the correct version of the iFolder client. For example, use an iFolder 2.1 client to access your files on an iFolder 2.1 server.

2.1.2 Getting a Security Protocol Version Error from Norton Internet Security

If your workstation has Norton Internet Security (NIS) installed, you might see the following error message when attempting to log in to an iFolder server from an iFolder client:

Protocol version error - need newer version of client software.

To correct this problem:

  1. Open the Norton Internet Security application.

  2. Click Options > Internet Security.

  3. Click General > Advanced Options.

  4. Click Web > Add Site.

  5. In the left pane, type the DNS name or IP address of the iFolder site.

  6. In the right pane, click the Privacy tab.

  7. Under Cookies, select Permit from the drop-down list.

  8. Under Browsing Privacy, select Permit from the Referrer and Browser drop-down lists.

  9. Click the Active Content tab.

  10. Under Script, select Allow All Scripts to Execute from the drop-down list.

  11. Click Apply.

  12. Close Norton Internet Security.

  13. Restart the iFolder client, then log in again.