7.7 Monitoring SSL VPN Alerts

The Alerts page allows you to view information about current system alerts and to clear the alerts. An alert is generated whenever the SSL VPN Gateway detects a condition that prevents it from performing normal system services.

7.7.1 Configuring SSL VPN Alerts

  1. In the Administration Console, click Devices > SSL VPNs > [Server Name] > Alert Settings.

  2. Select the Select All option to send alerts for all the events, or select one or more of the following:

    Alert

    Description

    SSL VPN Gateway up

    Sends an alert when the SSL VPN server is up and running.

    SSL VPN Gateway down

    Sends an alert when the SSL VPN server is down and is not functional.

    Concurrent connections reached 200

    Sends an alert when the number of concurrent connection reaches 200. The maximum is 249.

    Concurrent connections reached maximum limit (249)

    Sends an alert when the number of concurrent connections reaches 249.

    Invalid configuration

    Sends an alert when the configuration is not valid.

    Invalid certificate

    Sends an alert when the SSL VPN certificate used for encryption and communication is invalid.

    Web Server servlet down

    Sends an alert whenever a Web Server servlet is down.

    Application SSL encryptor down

    Sends an alert whenever the SSL encryptor is down.

    Socks Protocol Daemon down

    Sends an alert whenever the socket protocol daemon is down.

    Cluster Alerts

    Sends alerts whenever the cluster node is up, down, or restarted.

7.7.2 Viewing SSL VPN Alerts

  1. In the Administration Console, click Devices > SSL VPNs > [Server Name] > Health.

    Monitoring Alerts

    The following information is displayed:

    Severity: Describes the type of alert. An alert can be informational, critical, or a warning.

    Date & Time: Indicates the date and time when an alert was issued. The date and time are given in the local time.

    Message: Displays the message that was sent with the alert. This information is optional.

  2. To send an acknowledgement, select the check box next to the alert, then click Acknowledge Alert(s). When you acknowledge an alert, the alert is cleared from the list.

  3. Click Close to close the Alerts page.

7.7.3 Viewing SSL VPN Cluster Alerts

To view information about current alerts for all members of a cluster:

  1. In the Administration Console, click Devices > SSL VPNs > [Name of Cluster] > Alerts.

  2. Analyze the data that is displayed.

    Column

    Description

    Server Name

    Lists the name of the SSL VPN server that sent the alert. To view additional information about the alerts for a specific SSL VPN, click the specific SSL VPN.

    Severe

    Lists the number of critical alerts that have been sent and not acknowledged.

    Warning

    Lists the number of warning alerts that have been sent and not acknowledged.

    Information

    Lists the number of informational alerts that have been sent and not acknowledged.

  3. To acknowledge all alerts for an SSL VPN server, select the check box next to the SSL VPN server, then click Acknowledge Alert(s). When you acknowledge an alert, you clear the alert from the list.

  4. To view information about a particular alert, click the server name.