B.0 Troubleshooting Asset Inventory

The following sections provide solutions to the problems you might encounter with Novell ZENworks 10 Asset Inventory:

ZENworks Adaptive Agent on NetWare is unable to send inventory to the ZENworks Server or obtain settings from the ZENworks Server

Source: ZENworks 10 Asset Management; Asset Inventory.
Possible Cause 1: The IP address of the ZENworks server is incorrect.
Action 1: Configure the correct IP address:

  1. In the sys:\ZENworks\zaa\uiaconfig.xml file, specify the correct IP address in the following line:

    <server>ipaddress:80</server>

    where ipaddress is the address of the server.

  2. (Optional) To immediately post the scan, restart the zenaa module.

Possible Cause 2: The network connection or the ZENworks server is down.
Action 2: Ensure that the ZENworks server is up and running.
Possible Cause 3: The primary server has been configured to run on a port other than 80.
Action 3: Configure the correct port number:

  1. In the sys:\ZENworks\zaa\uiaconfig.xmlfile, specify the correct port number in the following line:

    <server>ipaddress:80</server>

    where ipaddress is the address of the server.

  2. (Optional) To immediately post the scan, restart the zenaa module.

LDAP Import Tasks remain in a pending state if run simultaneously

Source: ZENworks 10 Asset Management; Asset Inventory.
Explanation: If an LDAP import task has not finished and you simultaneously run a new task, the new task is not started and remains in a pending state.
Possible Cause 1: Multiple tasks are running simultaneously.
Action 1: Before running a new task, ensure that all the existing tasks are in a finished state.
Possible Cause 2: Multiple tasks have been configured to run on the same schedule.
Action 2: Ensure that you do not set the same or simultaneous schedule for multiple tasks.

Inventory Only managed device is unable to post scans

Source: ZENworks 10 Asset Management; Asset Inventory.
Possible Cause: The uiaconfig.xml file might be corrupted.
Action: Do the following:

  1. In the uiaconfig.xml file, add or change the IP address in the following line:

    Server="a.b.c.d"

    where a.b.c.d is the server IP address.

    On Linux, uiaconfig.xml is located in opt/novell/zenworks/umia.

  2. (Optional) To immediately post the scan, restart the zenumia service.

Inventory data of a managed device is not displayed for the Linux Primary Server

Source: ZENworks 10 Asset Management; Asset Inventory.
Explanation: The inventory data of managed devices is not displayed for the Linux Primary Server in ZENworks Control Center.
Action: Install the inventory-only agent on the Linux Primary Server. The Linux Primary Server is listed as an unmanaged device in ZCC (Device > Inventoried).

For information on how to install the inventory-only agent, see Installing on Linux/UNIX in the ZENworks 1 Discovery, Deployment, and Retirement Reference.

How do I enable debug logging?

Source: ZENworks 10 Asset Management; Asset Inventory.
Action: To enable the logs, see TID 3418069 in the Novell Support Knowledgebase.

Unable to import the inventory data gathered with the Portable Collector in ZENworks Control Center

Source: ZENworks 10 Asset Management; Asset Inventory.
Possible Cause: In the inventory scan file, special characters such as &, #, or 1 are appended with the <DateInstalled> tag. For example:

<DateInstalled>&#1;</DateInstalled>

Action: Do the following:

  1. In the .xml file from which you want to import the inventory data, remove all the special characters such as &, #, or 1 that were appended with the <DateInstalled> tag and ensure that the tag contains the following information only:

    <DateInstalled></DateInstalled>

  2. Import the inventory data again.

    For more information on how to import the data, see Section 3.6.4, Importing Data Gathered with the Portable Collector.

Inventory data of a device reregistered from one Management Zone to another is not displayed

Source: ZENworks 10 Asset Management; Asset Inventory.
Explanation: If a device is reregistered from one Management Zone to another, the inventory data is not displayed for the device in ZENworks Control Center.
Action: Initiate an inventory scan twice on the device.

Event-based and On Refresh schedules fail for the inventory scan and collection data form

Source: ZENworks 10 Asset Management; Asset Inventory.
Explanation: If an administrator configures an event-based or On Refresh schedule for an inventory scan and collection data form, the inventory agent fails to invoke the inventory scan and collection data form.
Action: Configure only a Recurring schedule for the inventory scan and collection data form.

Inventory reports list duplicate components during an inventory scan in ZENworks Control Center

Source: ZENworks 10 Asset Management; Asset Inventory.
Action: To troubleshoot the issue, see TID 7003350 in the Novell Support Knowledgebase.

Unable to inventory the BIOS details for the Windows 7 64-bit devices that have SMBIOS 2.0 or earlier installed

Source: ZENworks 10 Asset Management; Asset Inventory.
Explanation: If you want to inventory the BIOS details for the Windows 7 64-bit devices, you must have SMBIOS 2.1 or later installed on these devices.
Action: None.