B.2 Uninstallation Error Messages

This section contains detailed explanations of the error messages you might encounter when uninstalling ZENworks 10 Configuration Management SP3:

Unable to proceed because the device does not exist in the Management Zone. For more information, see http://www.novell.com/documentation/zcm10 for details.

Source: ZENworks 10 Configuration Management SP3; Uninstallation on Linux Satellite.
Possible Cause: The specified IP address of the Primary Server to which the Linux Satellite is registered is incorrect.
Action: Specify the correct IP address of the Primary Server to which the Linux Satellite is registered.

Unable to proceed because the uninstaller is not able to determine the roles assigned to the device. For more information, see http://www.novell.com/documentation/zcm10 for details.

Source: ZENworks 10 Configuration Management SP3; Uninstallation on Linux Satellite.
Action: Ensure that the Primary server to which the Linux Satellite is registered is up and running, and the server is accessible by the Linux Satellite.
Action: For detailed information about the issue, see the following logs:
  • /var/opt/novell/log/zenworks/Zenworks_Satellite_Servertimestamp.xml
  • /tmp/err.log
Action: If the problem persists, contact Novell Support.

An incorrect error message is displayed when the uninstallation completes on OES Linux

Source: ZENworks 10 Configuration Management SP3; Uninstallation on Open Enterprise Server 2 (OES Linux).
Explanation: When the uninstallation completes on OES Linux, the following error message is logged in the Console logs: 
The following error occurred during the uninstall:
WARN_PACKAGES_NOT_REMOVED
Action: None. Ignore the error message.