Novell Doc: ZENworks 10 Patch Management Reference

4.4 Using the Patches Page

The following sections provide more information on the Patches page:

4.4.1 Patches

This section of the Patches page provides the following information about patches:

Name of the patch
Total number of patches available
Impact of the patch
Statistics of the patch

This section features the Action menu, which enables you to perform any of the five actions related to patches: Deploy Remediation, Enable, Disable, Update Cache, and Update Dashboard Report. For more information on these actions, see Action Menu Items.

The section also features the show items drop-down list that enables you to select the number of items to be displayed in this section, as shown in the following image:

Figure 4-4 Show Items Drop-Down List

The following sections explain the information on the Patches page:

Patch Name

This is the name that identifies a patch. This name typically includes the vendor or manufacturer of the patch, the specific application, and version information.

An example of a patch name is shown as follows. It indicates that Adobe is the vendor, Acrobat Reader is the application, and 6.0.6 is the version information:

Figure 4-5 Example of a Patch Name

All Microsoft security patches are titled with their Microsoft Security Bulletin number in the format MS0x-yyy, where 0x indicates the year the patch was released and yyy indicates the sequential number of the released patch. These patches are critical and must be installed as soon as possible.
Names of all Microsoft non-security patches include the Knowledge Base (KB) article number. These patches can be installed at your discretion.
The names of Microsoft service packs and third-party patches do not usually contain a KB number, and never a Microsoft Security Bulletin number. Test these service packs thoroughly to ensure that they have the expected results.

For more information on the naming conventions for patches, refer to Comprehensive Patches and Exposures (CVE), which is a list of standardized names for patches and other information exposures. Another useful resource is the National Patch Database, which is the U.S. government repository of standards-based patch management data.

Total Patches Available

The total number of patches that are available for deployment is displayed in the bottom left corner of the table. In the following figure, the total number of available patches is 979:

Figure 4-6 Show Items Drop-down List

Patch Impacts

The type of patch defined on the basis of the severity of the patch; the type can be Critical, Recommended, Informational, or Software Installers. Each impact is described as follows:

Critical: Novell has determined that this type of patch is critical, and should be installed as soon as possible. Most of the recent security updates fall in this category. ZENworks Server automatically downloads and saves the patches that have critical impact.
Recommended: Novell has determined that this patch, although not critical or security related, is useful and should be applied to maintain the health of your computers. You should install patches that fall into this category.
Software Installers: These types of patches are software applications. Typically, this includes software installers. The patches show Not Patched if the application has not been installed on a machine.
Informational: This type of patch detects a condition that Novell has determined is informational. Informational patches are used for information only. There is no actual patch to be installed.

Patch Management impact terminology for its patch subscription service closely follows the vendor impact terminology for patch criticality. Each operating system has a vendor-specific impact rating and that impact is mapped to a Novell rating as described in this section. Patch Management, following the recommendations of Lumension Security, increases or steps up the severity of the impact rating. For example, Microsoft classifications for Critical, Important, and Moderate patches are all classified as Critical by Novell.

The following table lists the mapping between Novell and Microsoft patch classification terminology:

Table 4-3 Novell and Microsoft Patch Impact Mapping

Novell Patch Impacts	Windows	Other
Critical	Critical Security Important Moderate	NA
Recommended	Recommended Low Example: Microsoft Outlook 2003 Junk E-mail Filter Update	NA
Software Installers	Software Distribution Example: Microsoft Windows Malicious Software Removal Tool (Virus Removal)	Adobe 8.1 software installer
Informational	NA	NA

Source: Lumension Security

Patch Statistics

Patch statistics show the relationship between a specific patch and the total number of devices (or groups) within ZENworks Server that meet a specific status. The patch statistics appear in two columns on the far right side of the Patches page. Each column status is described as follows:

Patched: Displays a link indicating the total number of devices to which the corresponding patch has been applied.

Clicking this link displays a page that lists the patched devices.

If a patch does not support uninstallation, the Remove option in the Action menu is disabled.

The Patched page provides the following information about the devices to which a patch has been applied.

Item	Definition
Device Name	The name of the device registered with Novell ZENworks 10 Patch Management to which the patch is to be deployed.
Status	The status of the device. The status can be offline or online.
Platform	The operating system of the device.
DNS	The name of the DNS server.
IP Address	The IP address of the device.

You can uninstall the patch by using the Remove option in the Action menu.

Not Patched: Displays a link indicating the total number of devices to which the corresponding patch has not been applied.

Clicking this link displays a page that lists these devices.

The Not Patched page provides the following information about the devices to which a patch has been applied.

Item	Definition
Device Name	The name of the device registered with Novell ZENworks 10 Patch Management to which the patch is to be deployed.
Status	The status of the device. The status can be offline or online.
Platform	The operating system of the device.
DNS	The name of the DNS server.
IP Address	The IP address of the device.

You can deploy the patch to these devices by using the Deploy Remediation option in the Action menu.

Information: The Information page displays detailed information for a selected patch.

You can view the following information for a patch:

Property Name	Definition
Name	The name of the patch.
Impact	The impact of the patch as determined by Novell. See Patch Impacts.
Status	Status of the patch; can be Enabled, Disabled (Superseded) or Disabled (By User).
Vendor	The name of the vendor.
Released on	The date the patch was released by the vendor.
Vendor Product ID	The ID number given to the product by the vendor.
Description	The description of the patch; includes detailed information concerning the defect or issue resolved by this patch, deployment notes, and the prerequisites for deployment.
Number of Devices Patched	The number of devices to which the patch has been applied.
Number of Devices Not Patched	The number of devices to which the patch has not been applied.
Number of Devices Not Applicable	The number of devices to which the patch does not apply.

The patches shown in the Patches page have different icons indicating their current status. The following table describes the icons for each patch:

Table 4-4 Patch Icons

Patch Icon	Significance
	Indicates the patches that are disabled. Disabled patches are hidden by default. Use the Include Disabled filter in the Search panel to show these items.
	Indicates that only the fingerprint information for the patch has been brought down from the ZENworks Patch Subscription Network. This icon represents the patches that are not cached.
	Indicates that a download process for the bundles associated with the selected patch is pending.
	Indicates that a download process for the bundles associated with the selected patch has started. This process caches those bundles on your ZENworks Server.
	Indicates that the fingerprints and remediation patch bundles that are necessary to address the patch have been cached in the system. This icon represents the patches that are cached and ready for deployment.
	Indicates that an error has occurred while trying to download the bundle associated with the selected patch.

Action Menu Items

The Patches section also features an Action menu, which enables you to perform one of five actions on the patches listed on the page. The following figure shows the five options in the Action menu:

The Action menu consists of the following five options:

Deploy Remediation: Enables you to deploy a patch. To use this option, select the check boxes for the patches you want to deploy and select Deploy Remediation from the Action menu options to open the Deploy Remediation Wizard. For more information, see Section 5.0, Using the Deploy Remediation Wizard.
Enable: Allows you to enable a disabled patch.
Disable: Allows you to disable a patch. To use this option, select the check box for the desired patch and select Disable. The selected patch is removed from the list.

Disabling a patch also disables all the bundles associated with it.
Update Cache: Initiates the download process for the bundles associated with the selected patch and caches those bundles on your ZENworks Server.

The remediation patch bundles must be cached before they are installed on the target device.

To use this option:
- Select one or more patches in the patches list.
- In the Action menu, click Update Cache.
  
  The patch icon changes to . While the download is in progress, the icon changes to . When caching is complete, the color of the patch icon changes to green. This indicates that the patch remediation is ready to be deployed.
You can sort the patches in ascending and descending alphabetical order. To sort, click the arrow in the column heading Patch Name as shown below.

Figure 4-7 Patch Name Column
Update Dashboard Report: Enables you to update the dashboard report with the latest statistics.

NOTE:To know when a patch was downloaded, view the Message Log panel for that patch in the Bundles section.

4.4.2 Patch Information

You can view detailed information for a selected patch in the Patch Information section. Clicking the name of a patch displays the details of that patch.

For example, if you select the patch called Windows Malicious Software Removal Tool- February 2009 (KB890830) from the list of patches, the Patch Information section displays the result of a patch analysis for the selected patch, as shown in the following figure:

Figure 4-8 Patch Information for a Selected Patch

The following table defines each property name in the Patch Information section:

Table 4-5 Property Names in the Patch Information Section

Property Name	Definition
Name	The name of the patch.
Impact	The impact of the patch as determined by Novell. See Patch Impacts.
Status	Status of the patch; can be Enabled, Disabled (Superseded), or Disabled (By User).
Vendor	The name of the vendor or manufacturer.
Released on	The date the patch was released by the vendor.
Vendor Product ID	The ID number given to the product by the vendor.
Description	The description of the patch; it includes the advantages of deploying the patch and the prerequisites for deployment.
Requires Reboot	Whether a reboot is required after patch deployment
Supports Uninstall	Whether the patch supports an uninstall after installation

4.4.3 Searching for a Patch

The Search section on the Patches page offers extensive search and data filtering options that allow you to search for specific patches and filter result sets based on the status and impact of the patches. Searching and filtering can be performed independently of each other or can be combined to provide extensive drill-down capabilities. The following figure shows the Search section:

Figure 4-9 Search Section on the Patches Page

To search for a patch:

Type all or part of the patch name in the Patch Name text box.
Select the desired check box under Status and Impact.
Select the vendor in the Vendor drop-down list.
Select the cache status in the Cache Status drop-down list.
Click Search.

NOTE:Click Reset to return to the default settings.

The following table describes the result of selecting each filter option under Status:

Table 4-6 Status Filters in Search

Status Filter	Result
Patched	Search results include all the patches in the patch list that have been applied to one or more devices.
Not Patched	Search results include all the patches in the patch list that have not been applied to any device.
Not Applicable	Search results include all the patches in the patch list that do not apply to the device.
Include Disabled	Search results include all the patches in the patch list that have been disabled by the administrator.

The following table describes the result of selecting each filter option under Impact:

Table 4-7 Impact Filters in Search

Impact Filter	Result
Critical	Search results include all the patches in the patch list that are classified as Critical by Novell.
Recommended	Search results include all the patches in the patch list that are classified as Recommended by Novell.
Informational	Search results include all the patches in the patch list that are classified as Informational by Novell.
Software Installers	Search results include all the patches in the patch list that are classified as Software Installers by Novell.

Table 4-8 Vendor Filters and Cache Status Filter in Search

Filter	Result
Vendor	Search results include all the patches relevant to the vendor in the patch list.
Cache Status	Search results include all the patches relevant to their cache status on the local server.

4.4.4 Patch Management

The following sections provide more information on the different options in the Patch Management pane:

Deploy Remediation

This option enables you to deploy a patch. To use this option, select the check boxes for the patches you want to deploy and click the Deploy Remediation link to open the Deploy Remediation Wizard. For more information, see Section 5.0, Using the Deploy Remediation Wizard.

Export Patches

Details such as the status and impact of all patches can be exported into a comma-separated value (CSV) file. You can choose to save the file in a different file format after opening it from the download option.

Click the Export Patches link in the left pane.

This exports all data results, not just selected results. However, some data might not export or translate into.csv format in a readable format.
In the Export Patches dialog box, click Export.
In the File Download dialog box, select from the available options:
- Open: Creates the file and opens it in your Web browser. From the browser, you can save to a variety of file formats, including CSV, XML, text, and numerous spreadsheet applications.
- Save: Creates the file and saves it to a local folder. The file is saved in Microsoft Office Excel CSV format. The file is named ZPMPatchesList.csv by default.
- Cancel: The report is not created or saved.

View Patch

Select a patch and click the View Patch link to display a page that provides details for that patch. The page provides three tabs as follows:

Patched: Displays the patched devices for that patch.
Not Patched: Displays all the devices that are not patched for that patch.
Information: Displays detailed information for that patch.