Diagnostic Information

You can diagnose the managed workstation and obtain information that will help you analyze problems at the managed workstation. For more information, see Understanding Remote Diagnostics .

You can view real-time managed workstation diagnostic information from the management console. For more information, see Viewing Diagnostic Information for a Managed Workstation .

Before you begin to obtain diagnostic information, ensure that the Remote Management Agent is installed on the managed workstation. During Remote Management Agent installation, the Diagnostic Agent is also installed on the managed workstation, which runs automatically when the managed workstation boots up. When the management console user requests diagnostic information from the managed workstation, the Diagnostic Agent on the managed workstation procures the requested information and provides it to the Remote Management Agent, which then makes it available to the management console.

The following sections describe the diagnostic information you can obtain using ZfD:

• Windows Memory Information
• Environment Information
• Event Log Information
• Device Drivers Information
• Services Information
• WIN32 Processes Information
• WIN32 Modules Information
• NetWare Connections Information
• Novell Client Information
• Network Protocols Information
• Name Space Providers Information
• Network Drives Information
• Network Open Files Information
• Print Capture Information