8.0 Troubleshooting System Updates

Kill the processes that are executing the configure actions and ensure that the system update is in the failed state:

After the System Update is in the failure state, run the following query to update the database:

UPDATE zbundle SET serversidedata = replace(serversidedata, '<Variables><ns2:Name xmlns="http://novell.com/zenworks/datamodel/objects/settings" xmlns:ns2="http://novell.com/zenworks/datamodel/objects/settings">RebuildSchedule</ns2:Name><ns2:Value xmlns="http://novell.com/zenworks/datamodel/objects/settings" xmlns:ns2="http://novell.com/zenworks/datamodel/objects/settings">&lt;Schedule xmlns=&quot;http://www.novell.com/ZENworks/v1.0&quot; xmlns:xsi=&quot;http://www.w3.org/2001/XMLSchema-instance&quot; xsi:schemaLocation=&quot;http://www.novell.com/ZENworks/v1.0&quot;&gt;&lt;IntervalSchedule&gt;&lt;RepeatFrequency Months=&quot;0&quot; Weeks=&quot;0&quot; Days=&quot;0&quot; Hours=&quot;0&quot; Minutes=&quot;0&quot; Seconds=&quot;0&quot;', '<Variables><ns2:Name xmlns="http://novell.com/zenworks/datamodel/objects/settings" xmlns:ns2="http://novell.com/zenworks/datamodel/objects/settings">RebuildSchedule</ns2:Name><ns2:Value xmlns="http://novell.com/zenworks/datamodel/objects/settings" xmlns:ns2="http://novell.com/zenworks/datamodel/objects/settings">&lt;Schedule xmlns=&quot;http://www.novell.com/ZENworks/v1.0&quot; xmlns:xsi=&quot;http://www.w3.org/2001/XMLSchema-instance&quot; xsi:schemaLocation=&quot;http://www.novell.com/ZENworks/v1.0&quot;&gt;&lt;IntervalSchedule&gt;&lt;RepeatFrequency Months=&quot;0&quot; Weeks=&quot;0&quot; Days=&quot;120&quot; Hours=&quot;0&quot; Minutes=&quot;0&quot; Seconds=&quot;0&quot;') 
WHERE zuid IN (
    SELECT zuid
    FROM zzenobject
    WHERE path LIKE '%ZPM/Policy%'
      AND primarytype = 'Bundle'
      AND subtype LIKE '%Patch Bundle%'
      AND serversidedata LIKE
'%<Variables><ns2:Name xmlns="http://novell.com/zenworks/datamodel/objects/settings" xmlns:ns2="http://novell.com/zenworks/datamodel/objects/settings">RebuildSchedule</ns2:Name><ns2:Value xmlns="http://novell.com/zenworks/datamodel/objects/settings" xmlns:ns2="http://novell.com/zenworks/datamodel/objects/settings">&lt;Schedule xmlns=&quot;http://www.novell.com/ZENworks/v1.0&quot; xmlns:xsi=&quot;http://www.w3.org/2001/XMLSchema-instance&quot; xsi:schemaLocation=&quot;http://www.novell.com/ZENworks/v1.0&quot;&gt;&lt;IntervalSchedule&gt;&lt;RepeatFrequency Months=&quot;0&quot; Weeks=&quot;0&quot; Days=&quot;0&quot; Hours=&quot;0&quot; Minutes=&quot;0&quot; Seconds=&quot;0&quot;%'
                           )

After running the query, rerun the system update.

Identify the package or product code for which the error is displayed.

For example, the above mentioned error 1612 is the error code for "Uninstalling {A408EF7C-6671-43EC-851A-385F1D87E847}"

Run "wmic product get /format:csv > Software_%Computername%.csv"

Open the file and search for the package or product code. The code should point to the path in the Windows, where the MSI copy should be present.

The generic path of the file is %windir%/installer/{random_name}.msi

Retrieve the corresponding package from the server. The WMI command provides the actual package name. Copy the package to the agent in the cached path, and rename the file same as the name mentioned in the WMI command, which was retrieved in Step 2.

Reassign the update to the device.