2.7 Configuring ZENworks Service Desk By Using ZENworks Control Center

You need to configure ZENworks Service Desk so that users can log in to ZENworks and use ZENworks tools to resolve incidents for a device.

2.7.1 Configuring the OpenID Setting

To log in to ZENworks Control Center from ZENworks Service Desk, click the ZENworks icon in the ZENworks Service Desk user interface. For information on integrating the ZENworks icon with ZENworks Service Desk, see Section 2.2, Integrating ZENworks with ZENworks Service Desk.

If you want to maintain the session that was started when you first logged in to ZENworks through ZENworks Service Desk, you need to configure the OpenID setting in ZENworks Control Center:

  1. Log in to ZENworks Control Center from a ZENworks Primary Server that is configured with ZENworks Service Desk.

    For more information on configuring ZENworks Primary Server with ZENworks Service Desk, see

  2. Click the Configuration tab.

  3. Click Infrastructure Management.

  4. Click the OpenID Settings link.

  5. On the OpenID Settings page, select the Create ZCC session while authenticating external services option.

  6. Click Apply, then click OK.

2.7.2 Configuring the User Source in ZENworks Control Center

In ZENworks Control Center, you must add the same user source that has been imported to ZENworks Service Desk.

  1. Log in to ZENworks Control Center of a ZENworks Primary Server that is configured with ZENworks Service Desk.

    For more information on configuring ZENworks Primary Server with ZENworks Service Desk, see, .

  2. Click the Configuration tab.

  3. In the User Sources panel, click New to launch the Create New User Source Wizard.

  4. Follow the on-screen prompts to create the connection to the user source. For information about each of the wizard options, click the Help button.

2.7.3 Creating ZENworks Administrators

In ZENworks Control Center, you need to create an administrator account and provide the appropriate rights.

  1. Log in to ZENworks Control Center from a ZENworks Primary Server that is configured with ZENworks Service Desk.

    For more information on configuring ZENworks Primary Server with ZENworks Service Desk, see .

  2. Click the Configuration tab.

  3. In the Administrators panel, click New > Administrator to display the Add New Administratordialog box.

  4. Select the Based on User(s) in a User Source option.

  5. Click Add, then browse for and select the user you want.

  6. Follow the on-screen prompts to create the administrator. For information about each of the wizard options, click the Help button

    The newly created administrator account is granted rights to view all objects in the Management Zone. To grant additional rights, or to limit the administrator's rights to specific folders only, you need to modify the rights. For more information on managing administrator rights, see the Micro Focus ZENworks 11 System Administration Reference at the Micro Focus Documentation Web site.