3.1 Listing the Bundles For a Service Request

In the ZENworks Service Desk user interface, you can choose to list only the device-assigned bundles, the customer-assigned bundles, or all the ZENworks bundles that are applicable for a particular service request.

For more information, review the following sections:

3.1.1 Listing the Device Bundles

To list all the ZENworks bundles that are assigned to the device for which the service request has been entered:

  1. Log in to the ZENworks Service Desk user interface through ZENworks.

    For more information, see Logging in to the ZENworks Service Desk User Interface through ZENworks.

  2. In the Tasks panel, click the service request you want to resolve.

  3. In the ZENworks Tools panel, click Bundles.

    By default, the Bundles panel lists all the bundles that are assigned to the device.

3.1.2 Listing the Customer Bundles

To list all the ZENworks bundles that are assigned to the customer who entered the service request:

  1. Log in to the ZENworks Service Desk user interface through ZENworks.

    For more information, see Logging in to the ZENworks Service Desk User Interface through ZENworks.

  2. In the Tasks panel, click the service request you want to resolve.

  3. In the ZENworks Tools panel, click Bundles.

  4. In the Filter option of the Bundles panel, select Customer Bundles.

3.1.3 Listing All the ZENworks Bundles

To list all the ZENworks bundles that are available on the ZENworks server that is registered with ZENworks Service Desk:

  1. Log in to the ZENworks Service Desk user interface through ZENworks.

    For more information, see Logging in to the ZENworks Service Desk User Interface through ZENworks.

  2. In the Tasks panel, click the service request you want to resolve.

  3. In the ZENworks Tools panel, click Bundles.

  4. In the Filter option of the Bundles panel, select All Bundles.