A.8 Printer Policy Errors

Printer driver installation failed for printer_name. The provided driver install file type is not supported

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Possible Cause: The Printer policy supports only .inf drivers.
Action: A .inf type driver along with all the dependent files can be zipped or tarred and uploaded using the policy. If you have a self-extracting exe, extract it to a temporary location, compress it into a .zip file, then distribute it through the policy.

Printer driver installation failed for printer_name. File extraction failed for filename

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Possible Cause: The policy cannot extract the zipped or tarred files for the driver because the file might be corrupted.
Action: Ensure that the files are not corrupted by manually extracting the .tar or .zip file, then include the .tar or .zip file in the policy.

Printer driver installation failed for printer_name. Check if provided drivers inf file is in proper format

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Possible Cause: This error message can occur if the driver .inf file is not in proper format, or the .inf file does not contain installation instructions for the driver’s model name.
Action: Extract the driver files and verify whether the driver’s model name provided in the Printer policy is contained in the .inf file. The model name must exactly match the name contained in the file.

Unable to get iprint install file from the specified location in managed device, please check if file is there in specified location

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Possible Cause: The iPrint installer is not found on the managed device. This error message can occur if the location of the file is not correctly specified in the Printer policy, or the file resides in a shared network location and is not available to the Printer policy handler module.
Action: Ensure that the file exists on the managed device or it is directly associated to the Printer policy.

Unable to extract iprint client installer from the content

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Possible Cause: The iPrint client attached with the Printer policy is not available on the managed device. This error message can occur if the policy is enforced immediately after it’s created.
Action: After creating the policy, wait for five to ten minutes before enforcing the policy, then try to log into the managed device.

Bad iprint install file. Unable to extract setupipp.exe file. Expectation is for a zip file which extracts setupipp.exe on the root. check the file mentioned for install

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Possible Cause: The Printer policy supports iPrint installation only in silent mode and does not require user intervention. Hence, nipp-s.exe or nipp.zip can be used, but not nipp.exe.
Action: If nipp.zip is used for installation, extract it to verify whether the installation file is correct and the extracted files contain setupipp.exe.

iPrint client install failed. Check if the provided iprint client supports silent install

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Possible Cause: The Printer policy supports iPrint installation only in silent mode and does not require a user intervention.Hence, nipp-s.exe or nipp.zip can be used, but not nipp.exe.
Action: If nipp.zip is used for installation, extract it to verify whether the installation file is correct and the extracted files contain setupipp.exe.

Failed to add smb printer printer_name

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Possible Cause: The SMB printer connection is not valid.
Action: Ensure that there is no problem in the network by using the UNC path to add the printer through the Windows Add Wizard.

Failed to add iprint printer printer_name

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Action: Verify whether the iPrint URL is correct. The iPrint URL must be specified in the format ipp://server-address/ipp/printer name.

Also, check if the iPrint client is installed on the target device. If the client is not installed, attach it through the Printer policy.

An incorrect error message that the iPrint policy could not be enforced is displayed on the managed device

Source: ZENworks 11 Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: The iPrint policy might take some time to install an iPrint printer on a device, depending on the size of the iPrint printer driver and the network connectivity. In such a scenario, even if the iPrint printer is successfully installed on the device, an incorrect message that the iPrint policy could not be enforced is displayed on the managed device.
Action: Ignore the error message and refresh the device.

The correct message indicating that the policy has been successfully enforced is displayed on the device after a manual or automatic refresh.