10.11 Troubleshooting Satellites

The following section provides solutions to the problems you might encounter while working with Satellites:

Unable to add a Satellite with the Imaging role to a Windows managed device by using the zman ssc command

Source: ZENworks 11; Satellite.
Action: To promote a Windows managed device to be a Satellite with the Imaging role, use the zman ssaimg command.

For more information about the zman ssaimg command, view the zman man page (man zman) on the ZENworks Server or see Satellite Commands in the ZENworks 11 Command Line Utilities Reference.

Unable to remove a Satellite with the Imaging role from a Windows device by using the zman ssd command

Source: ZENworks 11; Satellite.
Action: To remove the Imaging Satellite role from a Windows managed device, use the zman ssrimg command.

This command does not remove other Satellite roles such as Content or Collection if they are assigned to the device.

For more information about the zman ssrimg command, view the zman man page (man zman) on the ZENworks Server or see Satellite Commands in the ZENworks 11 Command Line Utilities Reference.

The managed device is not promoted to the Imaging Satellite role even though the role has been assigned to it

Source: ZENworks 11; Satellite.
Possible Cause: The managed device is unable to contact the Primary Server because of the firewall settings configured on the managed device.
Action: Do the following on the managed device:

  1. Disable the firewall settings.

  2. Ping the Primary Server to make sure that the managed device can contact the server.

  3. Refresh the information on the ZENworks icon icon by right-clicking the icon, then clicking Refresh.

Updated Imaging statistics are not displayed on the ZENworks icon when a Windows Vista SP2 managed device is promoted to be a Satellite with the Imaging role

Source: ZENworks 11; Satellite.
Explanation: When you promote a Windows Vista SP2 managed device to be a Satellite with the Imaging role, any updated Imaging statistics are not displayed on the ZENworks icon icon (Show Properties > Satellite > Imaging)
Action: To view the latest Imaging statistics on the Satellite:

  1. At the console prompt, go to ZENworks_installation_directory\novell\zenworks\bin\preboot.

  2. Run the following command:

    zmgmcast -status -i Satellite_IP_address