You can upgrade the managed devices and Satellites to ZENworks 11SP2 if they have any of the following versions installed:
ZENworks 10 Configuration Management SP2 (10.2.2)
ZENworks 10 Configuration Management SP3 (10.3)
ZENworks 10 Configuration Management SP3 (10.3.1)
ZENworks 10 Configuration Management SP3 (10.3.2)
ZENworks 10 Configuration Management SP3 (10.3.3)
ZENworks 10 Configuration Management SP4 (10.3.4)
ZENworks 11
ZENworks 11 SP1
ZENworks 11 SP1a
You cannot upgrade a Windows 2000 managed device that has ZENworks Configuration Management 10.2.2/10.3.x installed because Windows 2000 is not a supported platform for a managed device in ZENworks 11 SP2. However, Windows 2000 managed devices that have ZENworks Configuration Management 10.2.2/10.3.x installed can still communicate with a ZENworks 11 SP2 Primary Server.
To upgrade the managed devices and Satellites to ZENworks 11, review the following sections: