3.3 Uninstalling the ZENworks Adaptive Agent

You can uninstall the ZENworks Adaptive Agent to remove the Full Disk Encryption Agent. This, of course, removes all other ZENworks functionality from the device.

  1. If the device has a Disk Encryption policy assigned to it, remove the policy assignment in ZENworks Control Center, then refresh the device so that the policy is removed. See Removing Policy Assignments From Devices in the ZENworks 11 SP3 Full Disk Encryption Policy Reference.

    Removing the policy assignment causes the Full Disk Encryption Agent to decrypt the drives and remove the ZENworks PBA. Always remove the Disk Encryption policy assignment before uninstalling the agent.

  2. Make sure you know the uninstall password for the ZENworks Adaptive Agent (if one is defined).

    If an uninstall password is defined, it is required when locally uninstalling the ZENworks Adaptive Agent or any modules such as the Full Disk Encryption Agent. The password is defined in ZENworks Control Center under Configuration > Management Zone Settings > Device Management > ZENworks Agent.

  3. Uninstall the ZENworks Adaptive Agent:

    1. Start the uninstall through the Windows Control Panel (for example, Add or Remove Programs in Windows XP or Uninstall a program in Windows Vista/7/8).

    2. At the Welcome screen, click Next.

    3. To uninstall the agent and unregister the device from the ZENworks Management Zone, provide the user name and password of a ZENworks administrator, click Next, select Uninstall the ZENworks Agent and unregister the device from the zone, then click Next.

      or

      To uninstall the agent only, select Local uninstallation only (Retain the device in the zone), then click Next.

    4. (Conditional) If you are prompted for the uninstall password, provide the password.

    5. (Conditional) If a Disk Encryption policy is still applied to a device, you are prompted that the disk must be decrypted before the uninstall can be performed. Click OK to start decryption of the disk and removal of the ZENworks PBA. When the process is finished, start the uninstall again (Step 3.a).

  4. Restart the device.