A.0 Troubleshooting ZENworks Reporting

The following sections provide solutions to the issues that you might encounter while using ZENworks Reporting:

ZENworks scheduled report displays an error message

Source: ZENworks Reporting.
Explanation: Unable to send an email, if length of the message is more than 1000 characters.
Action: Increase the default length of a mailNotification.messageText in the security.properties file as follows:

  1. Go to the following path:

    • For Windows: %ZRS_HOME%\js\apache-tomcat\webapps\jasperserver-pro\WEB-INF\classes\esapi

    • For Linux: /opt/novell/zenworks-reporting/js/apache-tomcat/webapps/jasperserver-pro/WEB-INF/classes/espai

  2. Backup the security.properties file.

  3. Open the security.properties file.

  4. Search for mailNotification.messageText=AlphaDot,AlphaNumPunctuation,1000,true,mailNotification.messageText-ViewRepository_Schedule_OutputSettings_contextand replace with required value. After changing the default text value for example, 1000 to 5000, then from the next search specify with the changed value and search.

  5. Restart the ZENworks Reporting Services. For more information about ZENworks Reporting services, see ZENworks Reporting Services in the ZENworks Reporting 5 Installation Guide.