8.0 Troubleshooting ZENworks Server

The casa_atsd service on a Linux server fails to start

Source: ZENworks 11 ; ZENworks Server
Explanation: On a Linux server, if you choose to manually start the casa_atsd service that is in the unused state, the service fails to start.
Action: If the casaatsd.pid file exists within the /var/lib/CASA/authtoken/svc/ directory, delete the file and then restart the service.

Unable to start the ZENworks Services on a Windows Primary Server

Source: ZENworks 11; ZENworks Server
Explanation: After you reboot or restart a Windows Primary Server, the ZENworks Services fail to start. If you choose to manually start the services, the following error message is displayed: Error 1609: The service did not start due to a logon failure.
Possible Cause: A group policy setting, applied on the server, has revoked the log on as a service right for the specified user account.

NOTE:Most of the ZENworks Services run as a privileged user account. This account can be identified based on the following naming convention: __z_x_y__ , where x and y are the last two digits of the IP address of the server, added at the time of installation.

Action 1 (Mandatory): Configure the applied group policy setting to add the user account to the list of accounts that possess the log on as a service right.
Action 2 (Optional): If the ZENworks Services do not start after performing Action 1, perform the following steps:

  1. Start the Local Security Settings MMC snap-in.

  2. Expand Local Policies, and then click User Rights Assignment.

  3. In the right pane, right-click Log on as a service, and then click Security.

  4. Add the user to the policy, and then click OK.

  5. Close the Local Security Settings MMC snap-in.