A.0 Troubleshooting ZENworks Reporting

The following sections provide solutions to the issues that you might encounter while using ZENworks Reporting:

While creating an Ad Hoc view with the Sample Data or Full Data feature it might take several minutes

Source: ZENworks Reporting.
Explanation: If you use the Sample Data or Full Data feature while creating an Ad Hoc View, for every addition of the field to the view (Column, Groups, and Filters) a database query is executed and it might take several minutes.
Action: Use the No Data feature, to create an Ad Hoc View for better performance. After designing the View, you can switch to Sample Data or Full Data feature to view the results as expected.

ZENworks scheduled report displays an error message

Source: ZENworks Reporting.
Explanation: Unable to send an email, if length of the message is more than 1000 characters.
Action: Increase the default length of a mailNotification.messageText in the security.properties file as follows:

  1. Go to the following path:

    • For Windows: %ZRS_HOME%\js\apache-tomcat\webapps\jasperserver-pro\WEB-INF\classes\esapi

    • For Linux: /opt/novell/zenworks-reporting/js/apache-tomcat/webapps/jasperserver-pro/WEB-INF/classes/espai

  2. Backup the security.properties file.

  3. Open the security.properties file.

  4. Search for mailNotification.messageText=AlphaDot,AlphaNumPunctuation,1000,true,mailNotification.messageText-ViewRepository_Schedule_OutputSettings_contextand replace with required value. After changing the default text value for example, 1000 to 5000, then from the next search specify with the changed value and search.

  5. Restart the ZENworks Reporting Services.