1.2 Troubleshooting the Upgrade Scripts

Execution of the Upgrade Script Fails on Managed Devices Other Than SLES 10 and SLED 10

Source: ZENworks Linux Management. Upgrade.
Possible Cause: The Remote Execute policy is not implemented on the device. To verify that the policy has not been implemented, check that the /var/opt/novell/zenworks/cache/zmd/policymanager/policies.xml file does not have reference to the Remote Execute policy.
Action: Do the following on the managed device:

  1. Ensure that the zmd version is 7.1.100 by executing rpm -qi novell-zenworks-zmd.

  2. Restart the zmd service by executing /etc/init.d/novell-zmd restart.

Execution of the Upgrade Script Fails on the SLES 10 or SLED 10 Managed Devices

Source: ZENworks Linux Management, Upgrade.
Action: Do the following on the managed device:

  1. Ensure that the zmd version is 7.1.100 by executing rpm -zmd.

  2. Restart the zmd service by executing /etc/init.d/novell-zmd restart.