Narrowing Your Focus

B1. Send job to same printer from other workstations

Try printing to the same printer from one or more different workstation. This will help you narrow your search to the specific workstation or to the whole printing system.

B2. Has workstation printed to this printer before?

Has this workstation submitted jobs to this printer that printed successfully? Determine the following:

• Is this a new setup?
• Is this the first time printing was attempted from this workstation since any changes were made?
• Has this setup been working before and now is not?

If this is a new setup or a new configuration, then something might not be configured.

If a job sent from this workstation has been printed successfully before, go to Determining Your Platform When Problem Affects Only One Workstation to further track the problem.

B3. Gather information on setup and configuration

The initial setup might have been done incorrectly. Refer to Creating NDPS Printers for more information.

B4. Has printing ever worked with the current configuration?

Have any users been able to print jobs from their workstations using this configuration? Determine the following:

• Is this a new setup?
• Is this the first time printing since any changes were made?
• Has this setup been working before and now is not?

If this is a new setup, or a new configuration then something might not be configured properly.

If other users have been printing successfully, then go to Tracking Jobs from a Workstation to further track the problem.