16.7 Managing Resource Email Addresses

To ensure that resource addresses meet your needs, GroupWise enables you to determine the format and visibility of addresses, as well as create additional names for resources. The following sections provide details:

16.7.1 Changing a Resource’s Internet Addressing Settings

By default, a resource inherits its Internet address settings (preferred Internet address format, allowed address formats, and Internet domain name) from its post office, domain, or GroupWise system. If necessary, you can override these settings.

  1. In ConsoleOne, right-click the Resource object, then click Properties.

  2. Click GroupWise, then click Internet Addressing to display the Internet Addressing page.

    Internet Addressing property page

  3. To override one of the settings, select the Override box, then change the setting.

    Preferred Address Format: The preferred address format determines how the resource’s address are displayed in the GroupWise Address Book and in sent messages.

    At the resource level, only three preferred address formats are available. The address formats that include first name, last name, and first initial do not apply to resource, so they are not available.

    You can completely override the address format by explicitly defining the user portion of the address (user@Internet domain name). The user portion can include any RFC-compliant characters (no spaces, commas, and so on). The resource name portion must be unique within its Internet domain. This means that a resource name can be used multiple times in your GroupWise system, if it is used only once in each Internet domain.

    Allowed Address Formats: The allowed address formats determine which address formats can be used to send messages to the resource.

    Only the UserID.Post Office@Internet domain name and UserID@Internet domain name formats are valid for resources. The formats that include first name, last name, and first initial are not valid.

    For example, assume that you use R1 as the resource ID, Research as the post office, and novell.com as the Internet domain. If you select the two valid formats, the resource receives messages sent using either of the following addresses:

    • r1.research@novell.com
    • r1@novell.com

    Internet Domain Name: The Internet domain name, along with the preferred address format, is used when constructing the email address that is displayed in the GroupWise Address Book and in the To field of sent messages.

    Only the Internet domain names that have been defined are displayed in the list. Internet domain names must be defined at the system level (Tools > GroupWise System Operations > Internet Addressing). For more information, see Section 52.0, Configuring Internet Addressing.

    If you override the Internet domain name, the For Incoming Mail, Recipients are Known Exclusively by This Internet Domain Name option becomes available. Enable this option if you only want the resource to be able to receive messages addressed with this Internet domain name. If you don’t enable this option, the resource receives messages addressed using any of the Internet domain names assigned to your GroupWise system.

    View E-Mail Addresses: Click View E-Mail Addresses to display a list of the various email address formats that can successfully deliver email to this resource, including any nicknames or gateway aliases that have been defined for this resource. For more information, see:

  4. Click OK to save your changes.

16.7.2 Changing a Resource’s Visibility in the Address Book

A resource’s visibility level determines which users see the resource in their Address Books. You can control the availability of a resource by displaying it in the Address Books of all users in your GroupWise system, in the Address Books of those users in the resource’s domain only, in the Address Books of those users on the resource’s post office only, or in no Address Books. Even if the resource is not displayed in their Address Books, users can schedule the resource if they know the resource’s name.

To change a resource’s visibility:

  1. In ConsoleOne, right-click the Resource object, then click Properties.

    Resource property page

  2. In the Visibility field, select the desired visibility level.

    System: The resource is displayed in the Address Books of all users in your GroupWise system.

    Domain: The resource is displayed in the Address Books of all users in the resource’s domain.

    Post Office: The resource is displayed in the Address Books of all users on the resource’s post office.

    None: The resource is not displayed in any Address Books. Users need to know the resource’s name to schedule it.

  3. Click OK to save your changes.

16.7.3 Creating a Nickname for a Resource

Each resource has a specific GroupWise address consisting of the resource’s name, post office, and domain (resource_name.post_office.domain). You can assign one or more nicknames to a resource to give it an additional address. Each part of the address (resource_name, post_office, and domain) can be different than the resource’s actual address.

Nicknames are useful in the following situations:

  • You rename a resource, as described in Section 16.5, Renaming a Resource. You can create a nickname that retains the old resource name, so that messages with the old resource name in the email address are routed to the new email address.

  • You move a resource, as described in Section 16.4, Moving a Resource. You can create a nickname that retains the old post office location. As messages to the moved resource arrive in your GroupWise system, the email address is routed to the new post office location. .

  • You need to restrict a resource’s visibility in the GroupWise Address Book, as described in Section 6.2, Controlling Object Visibility, and at the same time, you need to make the resource visible in one or more specific Address Books outside of the restricted visibility. You can create a nickname that provides the specific visibility that is ruled out by the required restriction.

In ConsoleOne, you can list all the nicknames in your GroupWise system in the GroupWise View. In the GroupWise client, you can display resource nicknames in the GroupWise Address Book if you enable Filter for Resources. When addressing a message, users need to know a nickname in order to use it.

To create a nickname for a resource:

  1. In ConsoleOne, right-click the Resource object, then click Properties.

  2. Click GroupWise > Nicknames to display the Nicknames page.

    Nicknames property page

  3. Click Add to display the Create Nickname dialog box.

    Create Nickname dialog box

  4. Fill in the following fields:

    Domain.PO: Select the post office that you want to own the nickname. This can be any post office in your GroupWise system; it does not need to be the resource’s post office.

    Object ID: Specify the name to use as the resource_name portion of the nickname. The nickname must be unique.

    Visibility: Select the Address Book visibility for the nickname. This determines where the nickname is available (system, domain, or post office). However, nicknames are not displayed in the Address Book unless you filter for them. In order to address a message to a nickname, a user must specify the nickname address, and the nickname must be available in the user’s post office.

    External Sync Override: This option applies only if your GroupWise system links to and synchronizes with an external GroupWise system, as described in Connecting to Other GroupWise Systems in the GroupWise 2012 Multi-System Administration Guide.

    • Synchronize According to Visibility: The nickname is synchronized to external GroupWise systems only if Address Book visibility is set to System.

    • Synchronize Regardless of Visibility: The nickname is synchronized to external GroupWise systems regardless of Address Book visibility.

    • Don’t Synchronize Regardless of Visibility The nickname is never synchronized to external systems.

    Given Name: This field is not used for resource nicknames.

    Last Name: This field is not used for resource nicknames.

    Expiration Date: If you want the nickname to no longer work after a certain date, click Enable and then select the desired date.

  5. Click OK to add the nickname to the list.

  6. Click OK to save the changes to the Resource object.