6.1 Managing Mobile Device Users

You should add GroupWise users to your Mobility system when they express the need to synchronize their GroupWise data to their mobile device.

IMPORTANT:Do not add GroupWise users to your Mobility system who do not have a current need for data synchronization. When you add a user to your Mobility system, GroupWise data continually synchronizes from GroupWise into your Mobility system. If that data is not being used on a mobile device, that synchronization produces unnecessary overhead in your Mobility system.

For information about new, moved, and deleted GroupWise users, see Section 6.4, Managing Changes in the GroupWise System.

6.1.1 Adding Individual Users

During installation of the Mobility Service, you selected the source (LDAP or GroupWise) from which users and groups of users can be added to your Mobility system. For background information, see Selecting the User Source for Your Mobility System in the GroupWise Mobility Service 2.1 Installation Guide.

If you selected LDAP as your user source, you specified one LDAP user container in your LDAP directory. By default, the Mobility Admin console searches that LDAP container and its subcontainers for users to add to your Mobility system. After installation, you can configure the Mobility Admin console to search additional LDAP containers for users to add. For setup instructions, see Searching Multiple LDAP Contexts for Users and Groups.

If you selected GroupWise as your user source during installation, all users in the GroupWise Address Book are available to add to your Mobility system.

Adding users individually is appropriate for a small number of users. Maintenance of large numbers of users is much easier if you add them as members of LDAP groups or GroupWise groups. For usage instructions, see Section 6.1.2, Adding Users through an LDAP Group or a GroupWise Group.

To add a user to your Mobility system:

  1. In the Mobility Admin console, click Users Users icon.

    Users page

  2. Click Add User.

    Add User dialog box

  3. Select the user source (LDAP or GroupWise).

  4. In the Search field, type the first or last name of a specific user, then click Search.

    or

    Click Search to list the users in the user source that the Mobility Admin console has been configured to search.

    Add User dialog box after a search

  5. Select one or more users to add to your Mobility system.

  6. (Conditional) If you are using LDAP as the user source and if the user’s GroupWise user name is not the same as the user’s LDAP user name:

    1. In the Default Name column, click the user name.

    2. Enter the user’s GroupWise user name in the text box.

      The Mobility Service uses default user names to match users who have different user names in GroupWise and in the LDAP directory.

  7. Click Add to add the users to your Mobility system.

    The users appear on the Users page.

    Users page with users added

6.1.2 Adding Users through an LDAP Group or a GroupWise Group

As the preferred alternative to adding individual users in the Mobility Admin console, you can add users to any LDAP groups or GroupWise groups. You can use iManager to manage LDAP groups. You can use the GroupWise Admin console (or ConsoleOne in older GroupWise systems) to manage GroupWise groups (distribution lists in older GroupWise systems).

Users who are added to groups are added to the Mobility system based on the Group Membership Polling Rate setting. For setup instructions, see Section 1.4.1, Adjusting the Mobility Admin Console Polling Rate for Groups of Users.

You can also poll groups immediately. For instructions, see Section 6.2.2, Updating a Group of Users in Your Mobility System.

For more information, see Section 6.2, Managing Groups of Users.

6.1.3 Customizing a User’s Synchronization Settings

The GroupWise Mobility User Quick Start describes the synchronization settings that are available to users on the Mobility Settings page of the Mobility Admin console. You can also control users’ synchronization settings as an administrator. The settings most recently saved by either you or the user become the user’s current settings.

To change a user’s synchronization settings:

  1. In the Mobility Admin console, click Users Users icon.

    User’s page

  2. (Conditional) To set GroupWise settings for users, click Edit GroupWise Settings Edit GroupWise Settings icon.

    Edit User -- GroupWise Settings window

  3. (Conditional) To set device settings, click Edit Device Settings Edit Device Settings icon.

    Edit User -- Device Settings window

  4. Select and deselect options as needed to customize the user’s data synchronization.

  5. Click Save, then click Close Window.

The user’s synchronization settings are immediately changed.

6.1.4 Setting GroupWise User Names for LDAP Users (Optional)

During installation of the Mobility Service, you selected the source (LDAP or GroupWise) from which users and groups of users can be added to your Mobility system. For background information, see Selecting the User Source for Your Mobility System in the GroupWise Mobility Service 2.1 Installation Guide.

If you selected LDAP as your user source and if LDAP (network) user names are not the same as GroupWise user names, the Mobility Admin console attempts to determine the GroupWise user names from the user information available in the LDAP directory.

When you add individual LDAP users, you can verify the GroupWise user name as you add each user. For instructions, see Step 6 in Section 6.1.1, Adding Individual Users. If you used this approach to adding users, you do not need to verify and adjust GroupWise user names as a separate step, as described below.

When you add users to your Mobility system by adding them to LDAP groups, you can specify the GroupWise user names if a problem arises during initial synchronization. If the Device Sync Agent cannot successfully match an LDAP user name with a GroupWise user name, initial synchronization fails.

To specify a user’s GroupWise user name, because it is different from the user’s LDAP user name:

  1. In the Mobility Admin console, click Users Users icon, then click the name of the user.

    User Actions page

  2. Click Edit Device Settings Edit Device Settings icon to the right of the user.

    Edit User -- Device Settings window

  3. In the Mobility User Name field, specify the GroupWise user name that is different from the LDAP user name.

  4. Click Save, then click Close Window.

6.1.5 Deleting a User

The method that you use to delete a user from your Mobility system depends on how you added the user:

Deleting a User Directly

If you added an individual user, you delete the user in the Mobility Admin console.

  1. In the Mobility Admin console, click Users Users icon.

    User’s page

  2. Click Delete User’s page to the right of the user, then click Delete User to confirm.

    The user’s status changes briefly to Deleting, then the user disappears from the list.

Deleting a User from a Group of Users

If you added the user to your Mobility system by adding the user to an LDAP group or a GroupWise group, you must delete the user from the group in order to delete the user from your Mobility system. You can use iManager to manage LDAP groups. You can use the GroupWise Admin console (or ConsoleOne in older GroupWise systems) to manage GroupWise groups (distribution lists in older GroupWise systems).

In your Mobility system, the user is removed from the group according to the group polling rate. For background information, see Section 1.4.1, Adjusting the Mobility Admin Console Polling Rate for Groups of Users.

You can also poll immediately. For instructions, see Section 6.1.2, Adding Users through an LDAP Group or a GroupWise Group.