Sending and Receiving Items

This section contains the following topics:


Sending Mail Messages

A mail message has a primary recipient, subject line, date, and can be carbon copied and blind copied to other users. You can also attach files, document references, sounds, movies, and OLE objects to your mail messages.


CC (Carbon Copy)

Carbon copy recipients (CC) receive a copy of an item. CC recipients are users who would benefit from the information in an item, but are not affected by or directly responsible for it. All recipients can see that a carbon copy was sent. They can also see the names of the CC recipients.


BC (Blind Copy)

Blind copy recipients (BC) receive a copy of an item. Other recipients receive no information about blind copies. Only the sender and the blind copy recipient know that a blind copy was sent. If a recipient replies and chooses Reply to All, the blind copy recipient will not receive the reply.

  1. Click Mail icon on the toolbar.

    You can select a different mail view by clicking the down arrow in Mail icon.


    Mail view

  2. In the To box, type a username, then press Enter. Repeat for additional users. If necessary, type usernames in the CC and BC boxes.

    or

    To select usernames from a list, click Address on the toolbar, double-click each user, then click OK.

  3. To change the From name (to another account or proxy), click From drop-down button, then click a name.

  4. Type a subject.

  5. Type a message.

    You can specify many options, such as making this message a high priority, requesting a reply from recipients, and more, by clicking the Send Options tab.


    Mail view send options

    If you want, you can change the font of the message text. For information, see Changing the Font of Items You Send.

  6. Include any attachments by clicking Attach a File on the toolbar.

  7. Click Send on the toolbar.


Sending Phone Messages

A phone message is a note you can send to notify other GroupWise users of calls they received while they were out of the office or unavailable. Phone messages are stored in the recipient's Mailbox. You cannot answer your phone from a phone message.

You can change the phone messages you receive into tasks, reminder notes, or other posted item views. This way, you can leave a record of the conversation on the date it was held (reminder note) or create a to-do item to complete at a later date (task). See Changing Item Types.

  1. Click File, click New, then click Phone Message.

    You can place a New Phone Message button on the toolbar. See Customizing the Toolbar Display.


    Phone Message view

  2. In the To box, type a username, then press Enter. Repeat for additional users. If necessary, type usernames in the CC and BC boxes.

    or

    To select usernames from a list, click Address on the toolbar, double-click each user, then click OK.

  3. Type the name, company, and phone number of the caller.

  4. Click the check boxes that apply to this phone message.

  5. Type the message in the Message box.

    If you want, change the font of the message text. For information, see Changing the Font of Items You Send.

  6. To change the From name (to another account or proxy), click From drop-down button, then click a name.

  7. Click Send on the toolbar.


Changing the Font of Items You Send

The recipient of an item will see the changes you make in Plain Text view if he or she views the item in Plain Text view. The recipient of an item will see the changes you make in HTML view if he or she views the item in HTML view. You might want to let the recipient know which view you composed the item in.

This section contains the following topics:


Changing the Font in Plain Text View

  1. In an open item you are composing, click View, then click Plain Text.

  2. Click the Message box.

  3. Click Edit, click Font, then click Font again.


    Font dialog box

  4. Click a font and a font style.

  5. Click a size.

  6. Click any other options you want to change, then click OK.

You can also bold, italicize, or underline portions of text using toolbar buttons.


Changing the Font in HTML View

  1. In an open item you are composing, click View, then click HTML.


    HTML view

  2. Use the HTML toolbar to change the font, add background colors, add images, and more.

You might need to re-size the item view horizontally to see all the buttons on the HTML toolbar.

You can set a default font for items you compose in HTML view. For information, see Viewing and Composing Items in HTML.


Formatting Bulleted and Numbered Lists

You can easily include bulleted and numbered lists in messages.


Formatting Lists in Plain Text View

In an open item you are composing in Plain Text view:

  1. Press Ctrl+Shift+L to insert a bulleted list.

  2. Press Ctrl+Shift+L again to change it to a numbered list.

  3. Continue to press Ctrl+Shift+L to select from the six list formats available.

  4. Type the list item, then press Enter to create the next item in the list.

  5. Press Enter twice after the last list item to turn off the list formatting.


Formatting Lists in HTML View

In an open item you are composing in HTML view:

  1. Use the HTML toolbar to insert a bulleted or numbered list

  2. Type the list item, then press Enter to create the next item in the list.

  3. Press Enter, then press Backspace after the last item to turn off the list formatting.


Adding a Signature or vCard to Items You Send

Use Signatures to insert a signature or tag-line at the end of items you send. For example, you can have GroupWise automatically list your name, phone number, and e-mail address at the bottom of every item you send. If you have a number of different accounts, including POP3, IMAP4, and NNTP newsgroup accounts, you can create a different signature for each account.

You can also have GroupWise automatically add a vCard*, or virtual business card, to the end of messages. GroupWise searches the Address Book for your user information and places it at the end of any messages you send.

This section contains the following topics:


Understanding .vCard Files

vCards are electronic business cards formatted according to standards set by the Internet Mail Consortium. A vCard file has a .vcf extension, and you can add the file to your outgoing e-mail items. Third-party companies create software you can use to create vCards that include text, graphics, and sound. When you use GroupWise to generate your vCard, it uses the information from the fields in your Address Book listing.

To view a vCard that has been attached to an item, right-click it, then click View Attachment. For information about importing vCard information into an address book, see Importing Information from a vCard.


Adding a Signature or vCard to Items

  1. To specify a general signature for all items, click Tools, click Options, then click double-click Environment.

    or

    To specify a different signature for an individual POP3, IMAP4, or newsgroup (NNTP) account, click Accounts, click Account Options, click the account on the Mail or News tab, then click Properties.

  2. Click the Signature tab.

  3. Click Electronic Business Card (vCard) or Signature.


    Environment dialog box with the Signature tab open

  4. If you selected Signature, type the text you want as a signature in the Signature box.

    or

    If you selected vCard, either specify a .vcf file or leave the field empty to have the vCard use information from your listing in the Address Book.

  5. Click a signature option.

  6. Click OK.

You can have both a signature and a vCard at the same time.


Spell-Checking Items You Send

Use Spell Checker to check for misspelled words, duplicate words, and irregular capitalization in items you are creating.

When Spell Checker finds a misspelled word, you can replace it with a word Spell Checker suggests, edit the word manually, or skip the word. You can also define an automatic replacement for the word, or add the word to a user word list.

You can use Environment Options to set up Spell Checker to automatically spell check your messages before you send them.

This section contains the following topics:


Spell-Checking an Item

  1. Click the Subject or Message box.

    or

    Select the text to spell-check.

  2. Click Tools, then click Spell Check.


    Writing Tools dialog box

  3. To specify a user word list to add words to, click the Add To drop-down list and select an option.

  4. To specify a range of text to check, click the Check drop-down list and select an option.

  5. When Spell Checker stops on a word, click any of the available options, or edit the word manually.

    You can choose from the following options:

    Replace: Replaces a misspelled word with a word Spell Checker suggests. To replace a misspelled word, double-click the word or click the word, then click Replace. To make your own corrections, edit the word in the Replace With box, then click Replace.

    Skip Once: Skips the word one time. Spell Checker will stop the next time it encounters the word.

    Skip Always: Skips every occurrence of the word throughout the document. Spell Checker ignores the word until the next time you spell-check.

    Add: Adds the word to the current user word list, which stores supplemental words so that Spell Checker can recognize the word in future spell-checks.

    QuickCorrect: Defines an automatic replacement for a word or phrase. When Spell Checker stops on a word, click QuickCorrect to replace the word with the text in the Replace With box and add the replacement to the user word list QuickCorrect* uses. Next time you type the word, QuickCorrect automatically replaces it.

    Suggest: Displays additional words or phrases in the Replacements list box.

  6. Click Yes when spell-checking is complete.


Spell-Checking Items Automatically

You can spell-check items automatically every time you click Send.

  1. Click Tools, click Options, then double-click Environment.

  2. Click Check Spelling Before Send, then click OK.


Editing Your User Word List

Changes you make in a user word list are effective only if you have QuickCorrect turned on. In the Message box of an item you are creating, click Tools, click QuickCorrect, then make sure the Replace Words As You Type check box has a check mark.

For more information about user word lists, click Tools, click Spell Check in an item you have created. In the Writing Tools dialog box, click Customize, click User Word Lists, then click Help.

To make changes in your user word list:

  1. In the Spell Checker, click Customize, click User Word Lists, then click the list you want to modify.

    If you haven't added lists of your own, the default word list will be the only list available.


    User Word Lists dialog box

  2. To add a new entry, type it in the Word/Phrase text box, then click Add Entry.

    or

    To delete an entry, select it, then click Delete Entry.

    or

    To change an entry, select it, make the changes, then click Add Entry.

  3. Click Close when you have finished making changes.


Undoing the Last Text Action

You can undo the last text action in the Subject or Message field of a message you are composing.

  1. Click Edit, then click Undo.

You can also undo an action by pressing Ctrl+Z. (For information about other shortcut keys, see Using Shortcut Keys.)


Delaying Delivery of an Item

Delay Delivery allows you to send an item at a different time than you composed the item.

  1. From the new item window, click the Send Options tab.

  2. Select Delay Delivery.

  3. Specify the number of days to wait until delivery.

    or

    Specify the date and time to use for delivery.

  4. Click Send.