7.15 D71x Errors

D710 Incompatible platform

Source: GroupWise engine; directory services access.
Explanation: Requested platform path not found.
Possible Cause: In a multiple-platform environment, a path was requested for a given platform but none was found.
Action: This is not an error. It is a notification by the program of the return value.
Possible Cause: If this error occurs when the POA is trying to start, a path to a document storage area might be incorrect.
Action: Check the location and existence of any document storage areas for libraries associated with the post office. To list the available libraries, see Editing Post Office Properties in Post Offices in the GroupWise 7 Administration Guide .

To check the path to a document storage area, see Managing Document Storage Areas in Libraries and Documents in the GroupWise 7 Administration Guide . Correct any incorrect path, then try to start the POA.

D712 Post office currently disabled

Source: GroupWise engine; directory services access.
Explanation: Post office is disabled.
Possible Cause: The system administrator has disabled the post office.
Action: This is not an error. It is a notification by the program of the return value. To enable the post office, deselect Disable Logins in the post office Identification page in ConsoleOne. See Disabling a Post Office in Post Offices in the GroupWise 7 Administration Guide .
Possible Cause: If this error occurs when the Disable Logins option is not selected, the flag might be set improperly on the post office database.
Action: After making sure the Disable Logins option is not selected, stop and restart the POA. See Starting the POA in Post Office Agent in the GroupWise 7 Administration Guide .
Action: Rebuild the post office database ( wphost.db ). See Rebuilding Domain or Post Office Databases in Databases in the GroupWise 7 Administration Guide .

D713 Database dictionary not found

Source: GroupWise engine; directory services access.
Explanation: Dictionary not found.
Possible Cause: A database create request was made and the corresponding database dictionary file was not found.
Action: Make sure the ngwguard.dc file exists in the post office directory. If it does not, copy it from the po subdirectory of your software distribution directory. For the specific locations of this file, see Post Office Directory and Software Distribution Directory in Directory Structure Diagrams in GroupWise 7 Troubleshooting 3: Message Flow and Directory Structure .

D714 User database temporarily disabled

Source: GroupWise engine; directory services access.
Explanation: The administrator has temporarily disabled GroupWise login for a specific user.
Possible Cause: The user is being moved from GroupWise 5. x to 7.
Action: Wait for the move to be completed.
Action: If the problem persists, rebuild the user database ( user xxx.db ). See Maintaining User/Resource and Message Databases in Databases in the GroupWise 7 Administration Guide .

D715 User has failed in too many login attempts, login disabled

Source: GroupWise engine; directory services access.
Explanation: The Intruder Lockout feature is preventing the user from logging in.
Possible Cause: A valid user is using an incorrect password or an intruder is attempting to to gain access without having a valid password.
Action: Try again after the lockout period has passed. The default lockout period is 30 minutes.
Action: Manually enable the user’s account. See Disabling and Enabling GroupWise Accounts in Users in the GroupWise 7 Administration Guide .

D716 The System Address Book needs to be refreshed

Source: GroupWise engine; directory services access.
Explanation: The Address Book updates that the Remote or Caching client is expecting to find in the post office database ( wphost.db ) are not available. For more information, see Address Book Delta Sync (v7.0) in What's New in GroupWise 7 in the GroupWise 7 Installation Guide .
Possible Cause: The delta records that the client needs have already been removed from the post office database as part of scheduled maintenance to control the size of the post office database. You can control how often delta records are removed, as described in Controlling Address Book Synchronization for Remote Client Users in System in the GroupWise 7 Administration Guide .
Possible Cause: The post office database has been rebuilt, as described in Rebuilding Domain or Post Office Databases in Databases in the GroupWise 7 Administration Guide . The rebuild process removes all delta sync records.
Action: Manually download the complete Address Book from the post office. In the GroupWise Windows client, open the Address Book, then click View > Retrieve System Address Book.