14.0 GroupWise Client Problems
Most of these problems can occur in either the GroupWise Windows client or the Linux/Mac client, and the same solutions are applicable to both.
User Can’t Start the GroupWise Client
Problem:
A user can’t start the GroupWise client.
Possible Cause:
The user doesn’t exist in the post office yet.
Possible Cause:
If using client/server access, the user’s TCP/IP information might be incorrect.
Action:
Use the /ipa and /ipp client startup switches to provide the correct IP address and TCP port information.
Possible Cause:
Multiple users have the same network ID.
Action:
If users share the same network ID, but have different GroupWise user IDs, start the GroupWise client using the /@u client startup switch.
User Receives an Error Message and Code
Explanation:
The user receives an error message and code while using the GroupWise client.
Action:
Use the Search feature of the GroupWise online documentation to locate a GroupWise error code or message text. If the error you received is not found, standard solutions are not yet available.
User Forgets His or Her GroupWise Password
Problem:
The user places a password on his or her GroupWise mailbox, then later forgets it.
User Isn’t Notified of New Messages
Problem:
The user does not receive notifications when new GroupWise messages arrive.
Possible Cause:
The user hasn’t turned on the Notify feature yet.
Action:
Make sure Notify is turned on in the user’s GroupWise Windows client and the user is subscribed to Notify. See:
Possible Cause:
Notify isn’t running on the user’s Windows workstation.
Action:
Make sure Notify is running for the user. By default, Notify is added to the user’s Startup group when GroupWise Setup runs, but the user might have removed it. If necessary, rerun Setup to place Notify in the user’s Startup group.
User Can’t Access Archived Messages
Explanation:
The user has archived GroupWise messages onto the hard disk of his or her computer. Later, the user cannot access the archived messages.
Possible Cause:
The user doesn’t have an archive path set or has an invalid archive path set.
Action:
Verify that the archive path specified under File Location in the GroupWise client is valid. See:
Possible Cause:
The user’s archive is damaged.
Possible Cause:
The user is using the GroupWise WebAccess client, which does not currently allow you to access your archive.
Action:
Use the Windows client or the Linux/Mac client when you need to access your archive.
Wrong Date/Time Appears in Messages
Problem:
The wrong date or time or both appear in GroupWise messages.
Possible Cause:
The time zone and daylight saving time information for the user’s post office and/or domain are incorrect.
Possible Cause:
The local time on the user’s workstation is incorrect.
Action:
Check the local time on the user’s workstation.
Possible Cause:
The local time of the servers where the GroupWise agents are running is incorrect.
Action:
Check the local time of the server where the GroupWise agents are running.
Status Isn’t Being Returned for Sent Messages
Problem:
The user is unable to determine if recipients have received messages because no status information appears in the user’s mailbox.
Possible Cause:
The user has turned off status tracking.
Action:
Ensure that the user’s GroupWise client is configured to track status information. See:
Possible Cause:
Status information has been turned off for a gateway through which messages must pass.
Action:
Check the status level set for the gateway. In ConsoleOne, right-click the Gateway object, then click . Click , then check the selected setting.
User’s Message Isn’t Delivered
Problem:
The user sends a GroupWise message, but one or more recipients do not receive it.
Possible Cause:
The user elected to delay delivery.
Action:
Ensure that the user does not have Delay Delivery selected in the GroupWise client. See:
Possible Cause:
Message transfer has been interrupted at some point between sender and recipients.
Action:
Check the user’s mailbox for status information.
Users Don’t Appear in the Address Book or Appear Multiple Times
Problem:
Valid GroupWise users are missing from the Address Book or are listed more than once.
Possible Cause:
The user’s visibility has been set so the user is not visible to other users even though the user exists.
Possible Cause:
User information in the local post office is not synchronized with the rest of the GroupWise system.
Screen Information Isn’t Being Updated Immediately
Problem:
The user performs an action in the GroupWise client but does not see the results of that action. For example, the user sends a message but does not see that message in the mailbox. Or the user deletes sent messages from the mailbox but the messages are still displayed.
Action:
By default, the GroupWise Windows client updates the screen once every minute. Users can specify a shorter update interval in the client so their screen information is updated more frequently; this also increases network traffic because the client is polling the users’ mailboxes more often. In the GroupWise Windows client, click , then double-click . Click , then adjust the setting.
User Is Notified of a New Message But the Message Isn’t Received
Problem:
A Windows user receives notification that a new GroupWise message has arrived but the message does not appear in the user’s mailbox.
Possible Cause:
The message might have been retracted by the sender before the recipient could open it.
Action:
None.
Possible Cause:
The message might have had a rule or filter applied to it.
Action:
Have the user check for unwanted rules or filters in the GroupWise Windows client. See .
Possible Cause:
Message transfer has been interrupted at some point between sender and recipients.
User Experiences a Delay When Starting the Client or Using Certain Client Features
Problem:
The client user connects to the post office in client/server mode. DNS names have been configured on the system. The client user experiences a lengthy delay when performing one of the following activities:
-
Starting the GroupWise client
-
Accessing a shared folder for the first time
-
Accessing a query folder where sources are located in a different post office
-
Using Find where sources are located in a different post office
-
Accessing the Address Book for the first time
-
Performing a cross-post office proxy
Possible Cause:
The DNS search order for the user’s workstation includes unavailable DNS servers.
Action:
Make sure the client workstation has the DNS search order set up correctly. The features listed above often require IP address information. If your system is configured with DNS names, these must be resolved to IP addresses by the client as these features are used. For each unavailable DNS server (IP address) that precedes an available DNS server in the configured search order, the client experiences a delay while timing out waiting to resolve DNS names.
User Experiences a Delay When Viewing or Printing
Problem:
A user experiences a lengthy delay when performing one of the following activities in the GroupWise client:
Possible Cause:
The user does not have a default printer set up.
Action:
Make sure the user has a valid default printer defined. Printer information is used for viewing as well as printing.