Using the Remote Management Agents

You will be able to access managed workstations if you have installed the Remote Management Agent on the managed workstation. For more information, see Understanding Remote Management Agents .

The following sections explain how you can use the Remote Management Agent during remote sessions:


Pinging the Remote Management Agent from the Management Console

You can ping the Remote Management Agent on the managed workstation before you begin a Remote Management session. The Ping window displays the response received from the Remote Management Agent based on the packets sent from the management console, which helps you determine if the Remote Management Agent is loaded on the managed workstation.

To ping the managed workstation from the management console:

  1. Right-click the managed workstation from the management console.

  2. Click Actions > Ping Remote Management Agent.

The following table explains the results displayed in the Ping window:

Statistic Explanation

Total Packets Sent

Total number of packets sent by the management console to the Remote Management Agent on the managed workstation

Packets Received

Total number of packets received by the management console from the Remote Management Agent

Packets Per Second

Number of packets sent by the management console to the Remote Management Agent per second

Response Ratio

Number of packets received by the management console from the Remote Management Agent in response to the packets sent by the management console

Shutting Down the Remote Management Agent

You can shut down the Remote Management Agent during a remote session. When you shut down the Remote Management Agent, the remote session stops. To start another remote session, you will need to reload the Remote Management Agent. For more information, see Reloading the Remote Management Agent .

To shut down the Remote Management Agent from a Windows* 95/98 managed workstation:

  1. Right-click the Remote Management icon.

  2. Click Shut Down Agent.

To shut down the Remote Management Agent from a Windows NT*/2000 managed workstation:

  1. From the Control Panel, click Services.

  2. Select Remote Management.

  3. Click Stop.

IMPORTANT:  You will be able to stop the Remote Management Agent on Windows NT/2000 only if you have the rights to stop the Windows NT/2000 service.


Reloading the Remote Management Agent

During ZfD installation, the Remote Management Agent is installed on the managed workstation and started automatically when the managed workstation starts up. If you shut down the Remote Management Agent during a remote session, the remote session stops. To start another remote session, you need to reload the Remote Management Agent on the managed workstation.

To reload the Remote Management Agent on Windows 95/98:

  1. Run ZENRC32.EXE from the \NOVELL\ZENRC\ directory.

To reload the Remote Management Agent on Windows NT/2000:

  1. From the Control Panel, click Services.

  2. Select Remote Management.

  3. Click Start.

    IMPORTANT:  You will be able to load the Remote Management Agent on Windows NT/2000 only if you have the rights to start the Windows NT/2000 service.


Uninstalling the Remote Management Agent using the Novell Application Launcher

To uninstall the Remote Management Agent, you should have administrator rights.

You can uninstall the agent by adding the Remote Management Uninstall Application object to the Novell Application LauncherTM and associating the Application object with the managed workstation.

IMPORTANT:  For Windows NT/2000 managed workstations, you must associate the Application object with the Workstation object or Container of the Workstation object. You will not be able to launch the Application object if you associate it with a User object.

To uninstall the Remote Management Agent using the Application Launcher:

  1. From the management console, right-click a managed workstation.

  2. Click Details > Applications

  3. Click Add > Remote Management Uninstall.

  4. Select an association for Remote Management Uninstall, from the options explained in Installing the Remote Management Agent using the Application Launcher in Remote Management in Getting Started.