2.3 Installing ZENworks Handheld Management Server Components

After you have performed the steps in Section 2.2, Performing Pre-installation Tasks, you are ready to install the ZENworks Handheld Management software.

The following sections provide detailed information about installing ZENworks Handheld Management:

2.3.1 Installing the ZENworks Handheld Management Server

  1. Insert the ZENworks 7 Handheld Management Product CD in the CD drive on a supported Windows machine where you want to install the ZENworks Handheld Management Server.

    The installation program will autorun. If it does not, run winsetup.exe from the root of the CD.

  2. Click Handheld Management.

    Handheld Management selection page

  3. Click Handheld Management Services.

    Handheld Management Services selection page

  4. Click ZENworks Handheld Management Server.

    Handheld Management Server selection page

  5. (Conditional) The Choose Options page is displayed only when you want to reinstall, upgrade, or uninstall the Handheld Management Server component.

    Choose Options page

    Select any of the following options:

    • Update: Upgrades the ZENworks Handheld Management Server component from ZENworks 6.5 Handheld Management to ZENworks 7 Handheld Management.

    • Repair (Recopies all data): Recopies the ZENworks Handheld Management Server component.

    • Uninstall: Uninstalls the ZENworks Handheld Management Server component.

  6. (Conditional) If you installing the Handheld Management Server component for the first time, the Welcome page is displayed. On the Welcome page, click Next.

  7. (Optional) The Prerequisite Check option is selected by default. Retain the selection if you want the installation program to verify that the machine meets the installation requirements for the ZENworks 7 Handheld Management server components.

    Prerequisite Check selection page

    The installation program checks the version of the machine’s operating system. If the operating system and support/service packs are not the correct version, the installation displays a warning and does not continue until the required software is installed and detected or until you deselect the option.

  8. Read the license agreement, then click Yes if you agree with the terms of the license Agreement.

    If you do not agree with the terms of the license agreement, do not install the software.

  9. Review the destination location where the installation program will install the ZENworks Handheld Management Server software (browse to a different location, if desired), then click Next.

    Destination Location selection page

  10. On the Select Components page, select the components you want to install:

    Select Components page

  11. Click Next.

  12. On the Start Copying Files page, review the settings, then click Next.

    The installation program copies the files to the destination location specified in Step 9.

  13. (Optional) If you want to enable HTTP encapsulation, configure secure sockets layer (SSL) or change the default port settings, select the Configure Access Point HTTP and SSL Settings option.

    Install Wizard Complete page

    NOTE:If the ZENworks Handheld Management Server is running on the same machine as Novell eDirectory, the ZENworks Handheld Management Server fails to start when enabling HTTP unless the HTTP port is changed. By default, eDirectory uses port 80, which is the same default port the ZENworks Handheld Management Server uses. Both services cannot listen on the same port.

  14. Click Finish.

  15. (Conditional) If you selected the Configure Access Point HTTP and SSL Settings option in Step 13, see Section A.0, Configuring SSL and HTTP Settings for step-by-step instructions on configuring SSL, enabling HTTP encapsulation, and changing the default port settings, then continue with Step 16.

  16. Click Next.

  17. On the Database Type page, select Internal ODBC-Compatible Database if you want ZENworks Handheld Management to create a database for you.

    or

    Select Microsoft SQL Server, specify the machine name, then specify the database name.

    Database Type dialog box

    In order to use an SQL database, the following prerequisites must me met:

    1. SQL Server must already be installed.

    2. If the ZHM server and the Database server are in the same domain, then the users logged in to both the servers must be a part of the same group and must have the same rights.

      or

      If the ZHM server and the Database server are not in the same domain, then the user must have access to the Database server.

    NOTE:If you are currently using ZENworks Desktop Management, you cannot extend the ZENworks Desktop Management database to include the handheld inventory information; the inventory databases for ZENworks Handheld Management and ZENworks Desktop Management are currently separate.

  18. Click Next.

  19. In the Service User dialog box, specify the account name and password for the account that you created in Section 2.2.1, Creating the ZENworks Handheld Management Server’s Windows User Account, then click Next.

    NOTE:The domain name is automatically populated if the machine on which you are installing the ZENworks Handheld Management Server component is a member of a network domain.

    Service User dialog box

  20. In the Directory User Information dialog box, specify the server name where eDirectory is installed, the username, and password for the account that you created in Section 2.2.2, Creating the Service Object’s User Account, then click Next.

    Directory User Information dialog box

    NOTE:The user needs rights to create the service object in the container you specify and rights to create handheld objects and to access application and policy objects in the tree. Browse to the user in the tree and specify the full context name.

  21. (Conditional) In the Product Activation dialog box, select the Activated option and provide a license code for the product.

    or

    If you want to use the evaluation version of the product for 90 days, select Evaluation.

    Product Activation dialog box

  22. Click Next.

  23. If you want to access objects or store retrieved files on a NetWare volume in the specified tree, select the Enable Access to NetWare option.

    NetWare Access dialog box

  24. Click Next.

  25. Select the container where you want the Service object created, then click Next.

    To browse to a container you must have a valid LDAP user configured.

    Handheld Service Object Configuration page

  26. (Optional) On the Global User Authentication Settings page, select the Enable User Authentication option to require that users type in their eDirectory usernames and passwords on the handheld device, click Add, specify the container to add to the container list, then click OK.

    Select the Enable User Authentication option if you want to use user-based management rather than just using device-base management.

    Global User Authentication Settings page

  27. Click Next.

  28. (Conditional) If you chose to enable RIM BlackBerry support, type the service user’s e-mail address to be used by the BlackBerry client software, then select the MAPI profile that you created in Section 2.2.3, Creating a MAPI Profile (BlackBerry Device Support Only), then click Finish.

    RIM BlackBerry Support page

  29. Click Finish.

  30. On the computer where you installed the ZENworks Handheld Management Server software, create a Read/Write share to the installation directory.

    The default location is c:\program files\novell\zfh.

2.3.2 Installing the ZENworks Handheld Management Access Point on Additional Computers

When you install the ZENworks Handheld Management Server using the installation program, the ZENworks Handheld Management Access Point is installed on the same computer.

You can install the ZENworks Handheld Management Access Point on additional computers to distribute the communication load and provide better support for WAN environments. These machines must be able to communicate to the ZENworks Handheld Management Server through TCP/IP.

You can also install the ZENworks Handheld Management Access Point on the laptops or desktops that are usually not connected to the network but are used by Windows CE devices for synchronization. If you install the ZENworks Handheld Management Access Point on these computers, the synchronizing Windows CE devices can communicate to the ZENworks Handheld Management Access Point even when the ZENworks Handheld Management server is not connected to the network. The communication between the ZENworks Handheld Management Access Point and the ZENworks Handheld Management Server happens when you connect these laptops or desktops to the network.

NOTE:If computers that are disconnected from the network do not have an IP address, the Windows CE devices must be configured to use PPP_PEER as the ZENworks Handheld Management Access Point name so that connections to the ZENworks Handheld Management Access Point are successful.

If you are installing the ZENworks Handheld Management Access Point, you must log in as a member of the Administrators group.

To install the ZENworks Handheld Management Access Point on additional computers:

  1. Insert the ZENworks 7 Handheld Management CD in the CD drive.

    The installation program will autorun. If it does not, run winsetup.exe from the root of the CD.

  2. Click Handheld Management.

    Handheld Management selection page

  3. Click Handheld Management Services.

    Handheld Management Services selection page

  4. Click Access Point (Optional).

    Access Point selection page

  5. (Conditional) The Choose Options page is displayed only when you want to reinstall, upgrade, or uninstall the ZENworks Handheld Management Access Point.

    Choose Options page

    Select any of the following options:

    • Update: Upgrades ZENworks Handheld Management Access Point from ZENworks 6.5 Handheld Management to ZENworks 7 Handheld Management.

    • Repair (Recopies all data): Recopies the ZENworks Handheld Management Access Point.

    • Uninstall: Uninstalls the ZENworks Handheld Management Access Point.

  6. (Conditional) If you installing the ZENworks Handheld Management Access Point for the first time, the Welcome page is displayed. On the Welcome page, click Next.

  7. (Optional) The Prerequisite Check option is selected by default. Retain the selection if you want the installation program to verify that the machines meet the installation requirements for the ZENworks Handheld Management Access Point component.

    Prerequisite Check selection page

    The installation program checks the version of the machines’ operating system. If the operating system and support/service packs are not the correct version, the installation displays a warning and does not continue until the required software is installed and detected or until you deselect the option.

  8. Read the license agreement, then click Yes if you agree with the terms of the license agreement.

    If you do not agree with the terms of the license agreement, do not install the software.

    NOTE:This page is displayed only during the new install of ZENworks Handheld Management Access Point.

  9. Review the destination location where the installation program will install the ZENworks Handheld Management Access Point (browse to a different location, if desired), then click Next.

    NOTE:This page is displayed only during the new install of ZENworks Handheld Management Access Point.

  10. On the Customer Information page, specify your name and your company name.

    Customer Information page

    NOTE:This page is displayed only during the new install of ZENworks Handheld Management Access Point.

  11. On the Server Configuration page, specify the DNS name or the IP address of the machine where the ZENworks Handheld Management Server is installed.

    Server Configuration page

    NOTE:This page is displayed only during the new install of ZENworks Handheld Management Access Point.

  12. (Optional) If you are using user-based management of handheld devices, on the eDirectory Server Information page, specify the server and secure LDAP port number that ZENworks Handheld Management should use when validating users’ credentials, then click Next.

    eDirectory Server Information page

  13. On the Start Copying Files page, review the information, then click Next.

    The installation program copies the files to the destination location specified in Step 9.

  14. On the InstallShield Wizard Complete page, do the following:

    1. Ensure that the Start Access Point option is selected.

    2. (Optional) Select the Configure Access Point HTTP and SSL Settings option.

      ZENworks Handheld Management Access Point InstallShield Wizard Complete page

  15. (Conditional) If you select the Configure Access Point HTTP and SSL Settings option, see Section A.0, Configuring SSL and HTTP Settings, then proceed to Step 16.

  16. Click Finish.

NOTE:You can install the ZENworks Handheld Management Access Point on users’ desktop or laptop machines using ZENworks Desktop Management. For more information, see Section 3.0, Installing the ZENworks Handheld Management Access Point and Desktop Synchronization Integration Software Using a Silent Install.

2.3.3 Installing ConsoleOne Snap-Ins on an Existing ConsoleOne Installation

ConsoleOne and the ZENworks Handheld Management ConsoleOne snap-ins can be installed on any number of computers so that you can give other administrators or help desk staff access to ZENworks Handheld Management from multiple locations on your network.

To install the ConsoleOne snap-ins on an existing ConsoleOne installation:

  1. On a machine where ConsoleOne is installed, insert the ZENworks Handheld Management CD in the CD drive.

    The installation program will autorun. If it does not, run winsetup.exe from the root of the CD.

  2. Click Handheld Management.

    Handheld Management selection page

  3. Click Handheld Management Services.

    Handheld Management Services selection page

  4. Click ConsoleOne Snap-ins (Optional).

    Handheld Management ConsoleOne Snap-ins selection page

  5. On the Welcome page, click Next.

  6. On the Perform Operating System Check page, deselect the Prerequisite Check option.

    Prerequisite Check selection page

  7. Read the license agreement, then click Yes if you agree with the terms of the license agreement.

    If you do not agree with the terms of the license agreement, do not install the software.

    The installation program searches for the existing ConsoleOne installation directory on the machine to copy the Handheld Management ConsoleOne snap-ins to it. If the installation program is unable to locate the directory, it copies the Handheld Management ConsoleOne snap-ins files to c:\program files\novell\zfh\consoleone\consoleone. If required, you can manually copy the contents of this directory to the ConsoleOne installation directory.

  8. Review the destination location where the installation program installs the ConsoleOne snap-ins, then click Next.

    The installation program copies the files to the destination location.

  9. On the InstallShield Wizard Complete page, click Finish.